This combined practice module covers the key concepts of five ITIL practices, namely, Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Problem Management.
The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from these practices.
This course will help you to:
Official course material will be delivered digital and consist of:
Understand the key concepts of the Monitor, Support, and Fulfil (MSF) practices.
Understand the processes of the MSF practices.
Understand the roles and competences of the MSF practices.
Understand how information and technology support and enable the MSF practices.
Understand the role of partners and suppliers in the MSF practices.
Understand how the ITIL capability model can
be used to develop the MSF practices.
Understand how the ITIL guiding principles
support the MSF practices.
You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera.
Get the step-by-Step Guidelines on how to take an Online Proctored Exam on your computer.