This module provides guidance on how to systematically observe services and service components, and record, report and respond to selected changes of state identified as events. The ITIL 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to prove and validate their skills in this practice area
This course will help you to:
Official course material will be delivered digital and consist of:
Understand the key concepts of the Monitor, Support, and Fulfil (MSF) practices.
Understand the processes of the MSF practices.
Understand the roles and competences of the MSF practices.
Understand how information and technology support and enable the MSF practices.
Understand the role of partners and suppliers in the MSF practices.
Understand how the ITIL capability model can
be used to develop the MSF practices.
Understand how the ITIL guiding principles
support the MSF practices.
You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera.
Get the step-by-Step Guidelines on how to take an Online Proctored Exam on your computer.