ITIL® 4 Practitioner: Monitoring and Event Management

This module provides guidance on how to systematically observe services and service components, and record, report and respond to selected changes of state identified as events. The ITIL 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to prove and validate their skills in this practice area

This course will help you to:

  • Improve IT service availability
  • Proactive or early detection of incidents and problems
  • Understand service health
  • Boost availability and performance reportingReduce cost of outages and a reduction in ‘firefighting’-style approaches to incidents
  • Raise visibility of and manage dependencies that impact service value stream performance
  • Measure, assess and develop the Monitoring and Event Management practice capability in your organisation by using the ITIL Maturity Model

Audience:

  • Everyone having an ITIL certification

Prerequisite:

ITIL 4 Foundation certification 

Course material:

Official course material will be delivered digital and consist of:

  • Course material 
  • ITIL Practice guide for Monitoring and Event Management

    1. Understand the key concepts of the Monitor, Support, and Fulfil (MSF) practices.

    2. Understand the processes of the MSF practices.

    3. Understand the roles and competences of the MSF practices.

    4. Understand how information and technology support and enable the MSF practices.

    5. Understand the role of partners and suppliers in the MSF practices.

    6. Understand how the ITIL capability model can
      be used to develop the MSF practices.

    7. Understand how the ITIL guiding principles
      support the MSF practices.

  • How to take the exam:

    • 20 questions
    • Multiple choice
    • 13 out of 20 marks required to pass (65%)
    • 30 minutes
    • Closed book.

    You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera.

    Get the step-by-Step Guidelines on how to take an Online Proctored Exam on your computer.

    ONLINE PROCTORING GUIDELINES

    The trainer will also guide you through the procedures on how to book and prepare for the exam during the course.

     

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