SIAM is a management methodology that can be applied in an environment where services are delivered using a number of service providers. Adopting a different level of focus to traditional supplier management with one customer and multiple suppliers, with each supplier subject to individual management, SIAM concentrates on governance, coordination and integration of the service providers, to ensure maximum benefit is achieved by the customer organization.
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SIAM is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as the service provider ecosystem in organizations has changed, from a single outsourced supplier model, to multiple outsourced suppliers. SIAM has evolved from the challenges associated with these more complex operating models.
This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or that want to implement this methodology in an organization, in particular those professionals who are already working with IT Service Management processes.
Service integration and management (SIAM) is a management methodology that can be applied in an environment that includes services sourced from a number of service providers. SIAM supports cross-functional, cross-process, and cross-provider integration. It creates an environment where all parties:
Know their role, responsibilities and context in the ecosystem
Are empowered to deliver
Are held accountable for the outcomes they are required to deliver.
The exam is will take place at the end of the course on onsite classroom courses
For Virtual courses we will send out a voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera. More information about the exam rules will be send from PeopleCert.