SIAM® Foundation

SIAM is a management methodology that can be applied in an environment where services are delivered using a number of service providers. Adopting a different level of focus to traditional supplier management with one customer and multiple suppliers, with each supplier subject to individual management, SIAM concentrates on governance, coordination and integration of the service providers, to ensure maximum benefit is achieved by the customer organization.

«Her var alt på plass. Rolf Daniel evner å presentere mengder av informasjon på en lettfordøyelig måte, uten at dette virker heseblesende. Fremstår som svært kompetent og forberedt. Meget god kommunikasjonsform. Bravo. » Morten Haugan, Sykehuspartner HF


SIAM is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as the service provider ecosystem in organizations has changed, from a single outsourced supplier model, to multiple outsourced suppliers. SIAM has evolved from the challenges associated with these more complex operating models.


This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or that want to implement this methodology in an organization, in particular those professionals who are already working with IT Service Management processes.


There are no specific pre-requisites for entry to the examination; however it is strongly recommended that candidates have good knowledge of IT Service Management terminology, for instance through a recognized IT Service Management framework. 


Service integration and management (SIAM) is a management methodology that can be applied in an environment that includes services sourced from a number of service providers. SIAM supports cross-functional, cross-process, and cross-provider integration. It creates an environment where all parties:
Know their role, responsibilities and context in the ecosystem
Are empowered to deliver
Are held accountable for the outcomes they are required to deliver.

  1. Introduction
  2. About this course
  3. Module 1 – Introduction to SIAM
  4. Module 2 - The SIAM Ecosystem
  5. Module 3 – SIAM roles and responsibilities
  6. Module 3 continued
  1. Review day 1
  2. Module 4 – SIAM Implementation Roadmap
  3. Module 4 continued
  4. Module 5 - The SIAM Practices
  5. Module 6 – Processes to support SIAM
  1. Review day 2
  2. Module 7 – Challenges and risks
  3. Module 8 - SIAM and other practices
  4. Course review
  5. Self study
  6. Exam

The exam is will take place at the end of the course on onsite classroom courses

For Virtual courses we will send out a voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera. More information about the exam rules will be send from PeopleCert.

Exam details:

  • This course leads to the EXIN BCS Service Integration and Management (SIAM®) Foundation certification.
  • The exam is closed book with 40 multiple choice questions.
  • The pass score is 65% (26 out of 40 questions).
  • The exam lasts 60 minutes.

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