This combined practice module covers the key concepts of five ITIL practices, namely, Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Problem Management.
The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from these practices.
Course objectivesThis course will help you to:
Target audienceThis course is suitable for:
Prerequisite:For taking the exam, a candidate must have passed the ITIL 4 Foundation certification.
Participants learn the purpose and key concepts of the five practices included in this module and how they support operational service management.
The course explores the processes and activities within Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Problem Management.
Participants learn about the roles and competencies needed to operate these practices effectively and how they are positioned within an organisation.
The training explains how information, technology, partners and suppliers support these practices and contribute to successful service management.
Participants explore practice success factors, metrics and the ITIL maturity model to measure and improve the effectiveness of the practices.
You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera.
Get the step-by-Step Guidelines on how to take an Online Proctored Exam on your computer.
The trainer will also guide you through the procedures on how to book and prepare for the exam during the course.
Requirements:
For taking the exam, a candidate must have passed the ITIL 4 Foundation certification or ITIL® V3 Foundation examination.
Duration: 3 days
Price: 21 000 NOK
Language: English course material, Norwegian speaking instructor
Format: Classroom or virtual training
Hva lærer jeg på dette kurset?
Du lærer hvordan sentrale ITIL-praksiser brukes til å overvåke, støtte og levere IT-tjenester på en strukturert og effektiv måte.
Hvem passer kurset for?
Kurset passer for IT-fagpersoner som jobber med drift, service desk, hendelseshåndtering eller operasjonell tjenesteleveranse.
Hva er kravene for å delta?
Du må ha bestått ITIL® 4 Foundation for å kunne ta sertifiseringseksamen.
Hvordan gjennomføres eksamen?
Eksamen gjennomføres online med digital eksamensvakt etter at du har mottatt en eksamensvoucher.
Hva skjer hvis jeg ikke består eksamen?
Retake-regler avhenger av sertifiseringsleverandøren, men det er normalt mulig å ta eksamen på nytt.
Får jeg ekstra tid på eksamen?
Ja, kandidater som ikke har engelsk som morsmål kan få ekstra tid i henhold til eksamensreglene.
Kan jeg ta dette kurset som e-læring eller selvstudium?
Ja, dette kurset tilbys også som e-læring. Påmelding kan registreres på høyre side.
