The ITIL® 4 Practitioner: Monitoring and Event Management course focuses on observing IT services and service components to detect events, understand service health and respond to changes in operational status.
The purpose of the Monitoring and Event Management practice is to systematically observe services and service components and to record, report and respond to selected changes of state identified as events.
Monitoring provides visibility into the health and performance of services, while event management enables organisations to respond effectively when service conditions change. Together, these activities help organisations identify incidents early, maintain service availability and improve operational decision-making.
This course provides practical guidance on the Monitoring and Event Management practice, including the processes, roles and supporting technologies involved. Participants also learn how to measure and improve the practice capability using the ITIL maturity model.
The training focuses on proactive service monitoring, event analysis and improved visibility across service value streams, helping organisations reduce service disruptions and improve reliability.
Course objectivesThis course will help you to:
AudienceThis course is suitable for:
Prerequisite:For taking the exam, a candidate must have passed the ITIL 4 Foundation certification or ITIL® V3 Foundation examination.
Participants learn the purpose and scope of the Monitoring and Event Management practice and how it supports visibility into service health and operational performance.
The course explores how organisations observe systems, services and infrastructure components to collect operational data and identify potential issues.
Participants learn how events are identified, categorised and analysed so that appropriate responses can be triggered when service conditions change.
The training explains the roles involved in monitoring and event management and how governance structures ensure accountability and effective coordination.
Participants explore success factors, metrics and the ITIL maturity model to measure and improve the effectiveness of monitoring and event management practices.
You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera.
Get the step-by-Step Guidelines on how to take an Online Proctored Exam on your computer.
The trainer will also guide you through the procedures on how to book and prepare for the exam during the course.
Requirements:
For taking the exam, a candidate must have passed the ITIL 4 Foundation certification or ITIL® V3 Foundation examination.
Duration: 1 day
Price: 9 900 NOK
Language: English course material, Norwegian speaking instructor
Format: Classroom or virtual training
Hva lærer jeg på dette kurset?
Du lærer hvordan Monitoring and Event Management-praksisen brukes til å overvåke IT-tjenester og identifisere hendelser som kan påvirke drift og ytelse.
Hvem passer kurset for?
Kurset passer for IT-fagpersoner som jobber med drift, overvåkning, observability eller tjenestestyring.
Hva er kravene for å delta?
Du må ha bestått ITIL® 4 Foundation eller ITIL® v3 Foundation før du kan ta sertifiseringseksamen.
Hvordan gjennomføres eksamen?
Eksamen gjennomføres online med digital eksamensvakt etter at du har mottatt en eksamensvoucher.
Hva skjer hvis jeg ikke består eksamen?
Du får normalt mulighet til å ta eksamen på nytt i henhold til sertifiseringsleverandørens regler.
Får jeg ekstra tid på eksamen?
Ja, kandidater som ikke har engelsk som morsmål kan få ekstra tid i henhold til eksamensreglene.
