The ITIL® 4 Practitioner: Change Enablement course focuses on enabling and managing changes to IT services in a controlled and efficient way. Participants learn how to assess risks, authorize changes and manage change schedules to maximise the number of successful service and product changes.
The purpose of the Change Enablement practice is to ensure that changes are implemented successfully while minimizing disruption to services and business operations. It achieves this by ensuring that risks are properly assessed, changes are authorised appropriately and implementation is carefully planned and controlled.
In this course, participants gain practical knowledge of the key concepts, principles and challenges related to the Change Enablement practice. The training explores how organisations can integrate change enablement into service value streams, improve collaboration between teams and maintain control over change activities.
Participants also learn how to measure the performance of the practice and how to improve change processes using the ITIL capability model.
«The purpose of the change enablement practice is to maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule. »
Course objectivesThis course will help you to:
AudienceThis course is suitable for:
Prerequisite:For taking the exam, a candidate must have passed the ITIL 4 Foundation certification.
Participants learn the purpose and scope of the Change Enablement practice and how it supports successful changes to services and products.
The course explores the key processes involved in change enablement, including assessing risks, authorising changes and managing change schedules.
Participants learn about the roles involved in change management, such as change manager and change authority, and how governance structures support controlled change implementation.
The training explains how tools and technologies support change enablement processes and enable organisations to manage changes effectively.
Participants explore success factors, metrics and the ITIL capability model to measure and improve the effectiveness of the Change Enablement practice.
You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera.
Get the step-by-Step Guidelines on how to take an Online Proctored Exam on your computer.
The trainer will also guide you through the procedures on how to book and prepare for the exam during the course.
Requirements:
For taking the exam, a candidate must have passed the ITIL 4 Foundation certification or ITIL® V3 Foundation examination.
Duration: 1 day
Price: 9 900 NOK
Language: English course material, Norwegian speaking instructor
Format: Classroom or virtual training
Hva lærer jeg på dette kurset?
Du lærer hvordan Change Enablement-praksisen brukes til å planlegge, godkjenne og gjennomføre endringer i IT-tjenester på en kontrollert måte.
Hvem passer kurset for?
Kurset passer for IT-fagpersoner som jobber med endringsstyring, drift, IT-tjenester eller prosjektleveranser.
Hva er kravene for å delta?
Du må ha bestått ITIL® 4 Foundation før du kan ta sertifiseringseksamen.
Hvordan gjennomføres eksamen?
Eksamen gjennomføres online med digital eksamensvakt etter at du har mottatt en eksamensvoucher.
Hva skjer hvis jeg ikke består eksamen?
Retake-regler avhenger av sertifiseringsleverandøren, men det er normalt mulig å ta eksamen på nytt.
Får jeg ekstra tid på eksamen?
Ja, kandidater som ikke har engelsk som morsmål kan få ekstra tid i henhold til eksamensreglene.
