This module ensures that accurate and reliable information about the configuration of services and the configuration items that support them is available when and where needed. This includes information on how configuration items are configured and the relationships between them.
«The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and configuration items that support them, is available when and where it is needed »
The ITIL 4 Practitioner: Service Configuration Management practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value from the Service Configuration Management practice area.
Course objectivesThis course will help you to:
AudienceThis course is suitable for:
Prerequisite:For taking the exam, a candidate must have passed the ITIL 4 Foundation certification.
Participants learn the purpose and scope of the Service Configuration Management practice and how it ensures that configuration information about services and supporting components is accurate and reliable.
The course explores configuration items, their attributes and how relationships between components are documented and maintained to support service management.
Participants learn about the roles and responsibilities required to manage configuration data effectively and how governance and policies support configuration management practices.
The training explains how configuration management systems and CMDB tools support the practice and enable organisations to maintain visibility and control over service components.
Participants explore success factors, metrics and improvement techniques that help organisations develop and mature their Service Configuration Management practice.
You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera.
Get the step-by-Step Guidelines on how to take an Online Proctored Exam on your computer.
The trainer will also guide you through the procedures on how to book and prepare for the exam during the course.
Requirements:
For taking the exam, a candidate must have passed the ITIL 4 Foundation certification or ITIL® V3 Foundation examination.
Duration: 1 day
Price: 9 900 NOK
Language: English course material, Norwegian speaking instructor
Format: Classroom or virtual training
Hva lærer jeg på dette kurset?
Du lærer hvordan Service Configuration Management-praksisen brukes til å holde oversikt over IT-tjenester og komponentene som støtter dem.
Hvem passer kurset for?
Kurset passer for IT-fagpersoner som jobber med drift, konfigurasjonsstyring, asset management eller tjenestestyring.
Hva er kravene for å delta?
Du må ha bestått ITIL® 4 Foundation for å kunne ta sertifiseringseksamen.
Hvordan gjennomføres eksamen?
Eksamen gjennomføres online med digital eksamensvakt etter at du har mottatt en eksamensvoucher.
Hva skjer hvis jeg ikke består eksamen?
Retake-regler avhenger av sertifiseringsleverandøren, men det er normalt mulig å ta eksamen på nytt.
Får jeg ekstra tid på eksamen?
Ja, kandidater som ikke har engelsk som morsmål kan få ekstra tid i henhold til eksamensreglene.
