This module focuses on how to move new or changed hardware, software, documentation, processes, or any other component to live environments. It may also be involved in deploying components to other environments for testing or staging.
The ITIL 4 Practitioner: Deployment Management practice module is for IT professionals who want to prove and validate their skills in this specific practice area. Upon successful completion, IT professionals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the Deployment Management practice at both strategic and operational levels, maximising value from this practice area.
«The purpose of the deployment management practice is to move new or changed hardware, software, documentation, processes, or any other component to live environments. It may also be involved in deploying components to other environments for testing or staging. »
Course objectivesThis course will help you to:
AudienceThis course is suitable for:
Prerequisite:For taking the exam, a candidate must have passed the ITIL 4 Foundation certification or ITIL® V3 Foundation examination.
Participants learn the purpose and scope of the Deployment Management practice and how it supports controlled service transitions and service updates.
The course explores how organisations plan, coordinate and control deployment activities to ensure that service components are delivered safely to live environments.
Participants learn about the roles involved in deployment management and how governance structures support accountability and control during service transitions.
The training explains how automation tools, deployment pipelines and configuration systems support efficient and reliable deployment activities.
Participants explore success factors, metrics and the ITIL capability model to measure and improve the effectiveness of the Deployment Management practice.
You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera.
Get the step-by-Step Guidelines on how to take an Online Proctored Exam on your computer.
The trainer will also guide you through the procedures on how to book and prepare for the exam during the course.
Requirements:
For taking the exam, a candidate must have passed the ITIL 4 Foundation certification or ITIL® V3 Foundation examination.
Duration: 1 day
Price: 9 900 NOK
Language: English course material, Norwegian speaking instructor
Format: Classroom or virtual training
Hva lærer jeg på dette kurset?
Du lærer hvordan Deployment Management-praksisen brukes til å planlegge og gjennomføre utrulling av nye eller endrede IT-komponenter.
Hvem passer kurset for?
Kurset passer for IT-fagpersoner som jobber med drift, release management, DevOps eller tjenesteleveranser.
Hva er kravene for å delta?
Du må ha bestått ITIL® 4 Foundation eller ITIL® v3 Foundation før du kan ta sertifiseringseksamen.
Hvordan gjennomføres eksamen?
Eksamen gjennomføres online med digital eksamensvakt etter at du har mottatt en eksamensvoucher.
Hva skjer hvis jeg ikke består eksamen?
Du får normalt mulighet til å ta eksamen på nytt i henhold til sertifiseringsleverandørens regler.
Får jeg ekstra tid på eksamen?
Ja, kandidater som ikke har engelsk som morsmål kan få ekstra tid i henhold til eksamensreglene.
