ITIL® 4 Practitioner: Deployment Management

This module focuses on how to move new or changed hardware, software, documentation, processes, or any other component to live environments. It may also be involved in deploying components to other environments for testing or staging.

«The purpose of the deployment management practice is to move new or changed hardware, software, documentation, processes, or any other component to live environments. It may also be involved in deploying components to other environments for testing or staging. »

The ITIL 4 Practitioner: Deployment Management practice module is for IT professionals who want to prove and validate their skills in this specific practice area. Upon successful completion, IT professionals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the Deployment Management practice at both strategic and operational levels, maximising value from this practice area. 

This course will help you to:

  • Deploy or remove products, services, and service components from or to different controlled environments, including development, integration, production, test, staging and live environments
  • Effectively remove products and services from designated environments
  • Establish and maintain effective approaches to the deployment of services and service components across the organisation
  • Ensure the effective deployment of services and service components in the context of the organisation’s value streams
  • Measure, assess and develop the Deployment Management practice capability in your organisation by using the ITIL Maturity Model.

Audience:

  • Everyone having an ITIL certification

Prerequisite:

ITIL 4 Foundation certification 

Course material:

Official course material will be delivered digital and consist of:

  • Course material 
  • ITIL Practice guide for Deployment Management
  1. Understand the key concepts of the practice
  2. Understand the processes of the practice
  3. Understand the roles and competences of the practice
  4. Understand how information and technology support and enable the practice
  5. Understand the role of partners and suppliers in the practice
  6. Understand how the ITIL capability model can
    be used to develop the practice
  7. Understand how the ITIL guiding principles
    support the practice.

How to take the exam:

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book.

You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera.

Get the step-by-Step Guidelines on how to take an Online Proctored Exam on your computer.

ONLINE PROCTORING GUIDELINES

The trainer will also guide you through the procedures on how to book and prepare for the exam during the course.

 

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