ITIL® 4 Practitioner: Release Management

This module provides best practice guidance on how to make new and changed services and features available for use in line with the organisation’s policies and agreements between the organisation and its service consumers.

«The purpose of the release management practice is to make new and changed services and features available for use. »

The ITIL 4 Practitioner: Release Management practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Release Management practice in their everyday work. 

This course will help you to:

  • Establish and maintain effective approaches to the release of services and service components across the organisation
  • Ensure effective release of services and service components in the context of the organisation’s value streams and service relationships
  • Reduce risks and losses resulting from releases
  • Measure, assess and develop the Release Management practice capability in your organisation by using the ITIL Maturity Model

Audience:

  • Everyone having an ITIL certification

Prerequisite:

ITIL 4 Foundation certification 

Course material:

Official course material will be delivered digital and consist of:

  • Course material 
  • ITIL Practice guide for Release Management
  1. Understand the key concepts of the practice
  2. Understand the processes of the practice
  3. Understand the roles and competences of the practice
  4. Understand how information and technology support and enable the practice
  5. Understand the role of partners and suppliers in the practice
  6. Understand how the ITIL capability model can
    be used to develop the practice
  7. Understand how the ITIL guiding principles
    support the practice.

How to take the exam:

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book.

You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera.

Get the step-by-Step Guidelines on how to take an Online Proctored Exam on your computer.

ONLINE PROCTORING GUIDELINES

The trainer will also guide you through the procedures on how to book and prepare for the exam during the course.

 

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