Legal terms of service

Terms open courses

Terms in-house courses

Cancellation and relocation of course date

For open course dates, the following applies:

• Free cancellation or transfer of course date must be made in writing and no later than 10 working days before the course starts.
• Cancellation after this or non-attendance means that the entire course fee is invoiced.

For in-house courses, the following applies:

• Cancellation and change of course dates must be made in writing and no later than 20 working days before the course starts

Payment terms

Private customers are pre-invoiced and the invoice must be paid before the start of the course.
Corporate customers are invoiced at the start of the course with a 14-day payment deadline.