Legal terms of service
Terms open courses
Terms in-house courses
Cancellation and relocation of course date
For open course dates, the following applies:
- Free cancellation or transfer of course date must be made in writing and no later than 10 working days before the course starts.
- Cancellation after this or non-attendance means that the entire course fee is invoiced.
For in-house courses, the following applies:
- Cancellation and change of course dates must be made in writing and no later than 20 working days before the course starts
Private customers are pre-invoiced and the invoice must be paid before the start of the course.
Corporate customers are invoiced at the start of the course with a 14-day payment deadline.