E-learning ITIL® 4 Practitioner: Deployment Management

ITIL® 4 Practitioner: Deployment Management teaches you to move new or changed hardware, software, documentation, processes and other components into live environments. The course also covers deploying components to other environments for testing or staging.

Through flexible, self-paced eLearning, you will learn how to plan and manage deployments to live and non-live environments, how to measure deployment performance, and how to integrate deployment management into your organisation's value streams. The course prepares you for the ITIL® 4 Practitioner: Deployment Management certification exam.

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Audience

This course is suitable for professionals who work with or want to strengthen the Deployment Management practice in their organisation, including:

  • Deployment and release engineers
  • DevOps engineers
  • IT development and change specialists
  • IT operations managers
  • IT service managers
  • Site Reliability Engineers (SRE)

Learning Objectives

After completing the course, you will be able to:

  • Understand the purpose and key concepts of Deployment Management and its importance in managing the deployment of new or changed services into the live environment
  • Use practice success factors (PSFs) and key metrics to evaluate seamless and successful deployments
  • Apply the key processes and activities of the practice and integrate them into your organisation's value streams to support smooth and coordinated deployment activities
  • Position the practice effectively in your organisation and understand the roles and competencies needed for overseeing and managing deployments
  • Explain how information and technology support the practice with tools and systems for planning, tracking and executing deployments
  • Collaborate effectively with partners and suppliers to strengthen deployment processes and ensure successful implementation
  • Use the ITIL capability model to assess and develop the capabilities of the Deployment Management practice
  • Apply recommendations for practice success, supported by the ITIL guiding principles

Prerequisites

Candidates must hold one of the following:

  • Any ITIL v3 certification
  • ITIL® 4 Foundation
  • ITIL® 4 Managing Professional certificate

Training through an accredited training organization or official ITIL eLearning is also required. Proof of completion is required before exam results are released.

Course Materials

The eLearning course includes:

  • Official ITIL® eBook
  • Exam voucher
  • Learning Resource Kit, including Learner Workbook and Quick Reference Guide
  • Interactive eLearning (approx. 2–3 hours)
  • Auto-marked sample papers
  • Practical exercises and quizzes
  • Scenario-based case studies
  • Real-time progress tracking
  • Embedded glossary with key terminology

Course Content

 

Key Concepts

The purpose and key concepts of Deployment Management and its importance in managing the deployment of new or changed services into the live environment.

Practice Success Factors and Metrics

Practice success factors (PSFs) and key metrics used to evaluate seamless and successful deployments.

Processes and Value Streams

Key processes and activities of the practice, and how to integrate them into the organisation's value streams to support smooth and coordinated deployment activities.

Roles and Competencies

Key roles in the practice, how to position it within the organisation, and the competencies needed for overseeing and managing deployments.

Information and Technology

How information and technology enable the practice, with tools and systems for planning, tracking and executing deployments.

Partners and Suppliers

The role of partners and suppliers, and how to work with them to strengthen deployment processes and ensure successful implementation.

The ITIL Capability Model

How the capability criteria support the development of the Deployment Management practice in line with best practice and organisational requirements.

Practice Success

Recommendations for succeeding with Deployment Management, and how they are supported by the ITIL guiding principles.

 

Certification Exam

The course prepares you for the official ITIL® 4 Practitioner: Deployment Management certification exam.

  • 20 multiple-choice questions
  • 30 minutes
  • Closed book
  • 65% required to pass
  • Available in English
  • Exam voucher included

The exam is taken digitally via PeopleCert