Change Management Practitioner

The Change Management courses, develop the practical skills needed to apply change management approaches and techniques, support people through change and help embed sustainable change within your organisation.

Change Management Practitioner builds on the knowledge gained at Foundation level and focuses on applying change management approaches and techniques in real organisational situations.

The course explores how learning, coaching, conflict management and facilitation can support successful change. You will also learn how to identify organisational levers, adoption approaches and reinforcing systems that help sustain and embed change over time.

Through a combination of practical application and exam preparation, the course develops your ability to support change leaders, facilitate collaboration and manage the human aspects of organisational transformation.

Course objectives

After the course you will be able to:

  • Apply key principles to identify what people need to learn during a change initiative
  • Provide effective and developmental feedback to support others through change
  • Apply coaching principles when supporting change leaders at different levels
  • Recognise and address different sources of conflict during change
  • Facilitate groups to enable collaboration and co-design
  • Identify organisational levers and adoption approaches that can help sustain change
  • Understand reinforcing systems that help embed change within an organisation
  • Prepare for the Change Management Practitioner exam

Target audience

This course is suitable for:

  • Programme Managers
  • Project Managers
  • Business Managers
  • HR professionals
  • Change Managers and change agents
  • Professionals responsible for leading or facilitating organisational transformation

Prerequisites

Participants must hold the Change Management Foundation® certificate before attending this course.

What will be covered:

Sustaining change
Types of levers for change 
Tipping point and critical mass
Roger’s adoption model

Learning for change
Introduction to effective instruction 
Learning needs and objectives - knowledge, skills and attitudes

Coaching for change 
Active listening
Giving developmental feedback
Framework for coaching

Handling Conflict in Change
Conflict in change situation and conflict management

Facilitation for co-design
Facilitation principles for co-design

Practitioner exam guidance
Practitioner sample exam questions

The exam is will take place at the end of the course on onsite classroom courses

For Virtual courses we will send out a voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera.

The Practitioner exam tests whether a candidate knows how to apply the change management approaches and techniques to the management of change within their organisation.

Exam format:

  • 2.5-hours duration, including reading time
  • Open book Objective Test Examination format
      • Complex Multiple-choice, Multiple Response, Matching, Assertion/Reason questions
  • Examination paper consists of  
    • A scenario
    • Five main questions, all compulsory
  • Each question - subdivided between 4 or 5 sub-parts - will be on different topics within that question’s syllabus area:
    • Organisational Context and Approach (OA),
    • People and Change (PC),
    • Change Leadership and Teams (CT)
    • Stakeholders and Communication (SC)
    • Work of the Change Manager (WM)
  • Each question is worth 16 marks making a total of 80 marks for the paper; the pass mark is 40 (50%).
  • Restricted open book – The APMG Change Management Study Guide.

Practical information

Duration: 2 days
Price: 17 900 NOK
Language: English course material with a Norwegian- or English-speaking instructor
Format: The course is offered as an open course and can also be booked as an in-company course.

FAQ

Hva er forskjellen på Change Management Foundation og Practitioner?
Foundation gir deg grunnleggende kunnskap og forståelse av endringsledelse. Practitioner bygger videre på dette og fokuserer på hvordan du anvender metodene og teknikkene i konkrete endringssituasjoner.

Må jeg ha Change Management Foundation først?
Ja. Du må ha Change Management Foundation-sertifisering før du deltar på Practitioner-kurset.

Hva lærer jeg på Practitioner-kurset?
Du lærer blant annet hvordan du støtter læring og utvikling gjennom endring, bruker coaching, håndterer konflikter, fasiliterer samarbeid og arbeider for å forankre endringer i organisasjonen.

Er eksamen inkludert i kursprisen?
Ja. Change Management Practitioner-eksamen er inkludert i kursavgiften.

Hvordan gjennomføres eksamen?
På klasseromskurs gjennomføres eksamen på slutten av kurset. Ved virtuelle kurs får du en voucher som gir tilgang til en digital eksamen med ekstern overvåking.

Er Practitioner-eksamen åpen bok?
Ja, men det er en begrenset åpen bok-eksamen. APMG Change Management Study Guide er tillatt som hjelpemiddel.

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