ITIL® Foundation (Version 5) e-læring

ITIL® Foundation (Version 5) provides a modern introduction to digital product and service management and the latest version of the ITIL framework. The course gives you a solid understanding of how organizations create value through digital products and services, with a focus on people, processes, technology, partners and continual improvement. Through flexible, self-paced eLearning, you will learn the key concepts of ITIL®, including the ITIL Value System, Value Chain, Guiding Principles, management practices and the product and service lifecycle. The course prepares you for the ITIL® Foundation (Version 5) certification exam.

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Audience

This course is suitable for anyone who wants to understand modern digital product and service management, including:

  • IT and business professionals
  • Service and product managers
  • Team leaders and product owners
  • Consultants
  • Professionals involved in the development, delivery or management of digital products and services
  • Anyone who wants to build a foundation for further ITIL® certifications

Learning Objectives

After completing the course, you will be able to:

  • Understand the key concepts of digital product and service management
  • Explain how value is co-created between providers, customers and other stakeholders
  • Understand the four dimensions of product and service management
  • Describe the ITIL® Value System and its components
  • Understand the ITIL® Value Chain and product and service lifecycle
  • Apply the ITIL® Guiding Principles
  • Understand the role of ITIL® management practices
  • Explain how continual improvement supports long-term value creation
  • Understand how value streams can be mapped and managed

Prerequisites

There are no formal prerequisites for this course. A basic understanding of IT, digital services or business processes may be useful, but is not required.

Course Materials

The eLearning course includes:

  • Official ITIL® eBook
  • Exam voucher
  • Learning Resource Kit
  • Interactive eLearning
  • Auto-marked sample papers
  • Practical exercises and quizzes
  • Scenario-based case studies
  • Real-time progress tracking
  • Embedded glossary with key terminology

Course Content

Digital Product and Service Management

Core concepts of modern digital product and service management, including how organizations create and deliver value through products and services.

Value Co-creation

How providers, customers and other stakeholders work together to create value, and how outcomes, costs, risks and experience influence that value.

The Four Dimensions

An introduction to the four dimensions of product and service management:

  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes

ITIL® Value System

How the ITIL® Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement.

ITIL® Guiding Principles

The principles that support decision-making and help organizations apply ITIL® in different situations and organizational contexts.

Product and Service Lifecycle

How products and services are managed through their lifecycle, from initial discovery and design to delivery, operation, support and improvement.

ITIL® Management Practices

An introduction to the management practices that support effective product and service management.

Continual Improvement

How continual improvement is embedded throughout ITIL® and how the ITIL improvement model can be used to support ongoing development.

Value Streams

How value streams can be identified, mapped and managed to improve flow, collaboration and outcomes.

Certification Exam

The course prepares you for the official ITIL® Foundation (Version 5) certification exam.

  • 40 multiple-choice questions
  • 60 minutes
  • Closed book
  • 65% required to pass
  • Exam voucher included