This module focuses on how to ensure that the organisation’s suppliers and their performances are managed appropriately to support the seamless provision of quality products and services. This includes creating an optimised sourcing strategy, as well as closer, more collaborative relationships with key suppliers to uncover and realise new value and reduce the risk of failure.
The ITIL 4 Practitioner: Supplier Management practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Supplier Management practice in their everyday work.
«The purpose of the supplier management practice is to ensure all suppliers and their performances are managed appropriately to support the seamless provision of quality products and services. »
Course objectivesThis course will help you to:
AudienceThis course is suitable for:
Prerequisite:For taking the exam, a candidate must have passed the ITIL 4 Foundation certification or ITIL® V3 Foundation examination.
Participants learn the purpose and scope of the Supplier Management practice and how it supports the delivery of high-quality IT services.
The course explores how organisations manage supplier relationships, monitor supplier performance and ensure that suppliers meet contractual and operational expectations.
Participants learn about the roles and responsibilities involved in supplier management and how governance structures support supplier oversight.
The training explains how tools and systems support supplier management activities such as contract tracking, performance monitoring and reporting.
Participants explore success factors, key metrics and the ITIL capability model to measure and improve the effectiveness of the Supplier Management practice.
You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera.
Get the step-by-Step Guidelines on how to take an Online Proctored Exam on your computer.
The trainer will also guide you through the procedures on how to book and prepare for the exam during the course.
Requirements:
For taking the exam, a candidate must have passed the ITIL 4 Foundation certification or ITIL® V3 Foundation examination.
Duration: 1 day
Price: 9 900 NOK
Language: English course material, Norwegian speaking instructor
Format: Classroom or virtual training
Hva lærer jeg på dette kurset?
Du lærer hvordan Supplier Management-praksisen brukes til å styre leverandørforhold, kontrakter og leverandørprestasjoner i IT-tjenester.
Hvem passer kurset for?
Kurset passer for IT-fagpersoner som jobber med leverandørstyring, innkjøp, tjenestestyring eller IT-governance.
Hva er kravene for å delta?
Du må ha bestått ITIL® 4 Foundation eller ITIL® v3 Foundation før du kan ta sertifiseringseksamen.
Hvordan gjennomføres eksamen?
Eksamen gjennomføres online med digital eksamensvakt etter at du har mottatt en eksamensvoucher.
Hva skjer hvis jeg ikke består eksamen?
Retake-regler avhenger av sertifiseringsleverandøren, men det er normalt mulig å ta eksamen på nytt.
Får jeg ekstra tid på eksamen?
Ja, kandidater som ikke har engelsk som morsmål kan få ekstra tid i henhold til eksamensreglene.
