This three-day course covers both the curriculum and prepares you for full certification. ITIL® Foundation (version 5) provides a modern and comprehensive introduction to digital product and service management. The course is based on the latest version of the ITIL framework and focuses on how organizations create value through the interaction between people, processes, technology, and partners. You will gain a solid understanding of the ITIL Value System, the Value Chain, the guiding principles, and continual improvement — all adapted to today’s digital and AI-enabled organizations. The course is developed in accordance with the official PeopleCert exam syllabus and prepares you for the ITIL® Foundation (version 5) certification.
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Complete Your Certification on the Final Day |
In addition to covering the full syllabus, the final day is dedicated to a structured review of the curriculum, repetition of key topics, walkthroughs of typical exam questions, and practical exercises. The certification exam is then conducted together as a group, on paper.
This approach creates a more confident exam experience and increases your likelihood of passing.
Clear benefits for you:
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Course Objectives |
After completing the course, you will be able to:
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Prerequisites |
There are no formal prerequisites for this course. A basic understanding of IT, services, or business processes can be beneficial, but is not required.
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Target Audience |
This course is suitable for:
Introduction to ITIL® Version 5 and Digital Service Management
The course begins with an introduction to ITIL® version 5 and the fundamental concepts of digital product and service management. You will gain insight into what defines digital products and services, how value is created through co-creation, and how ITIL® has evolved to meet the needs of modern, complex, and technology-driven organizations.
Services, Relationships, and Value Creation
This section focuses on service relationships and the interaction between providers, customers, and other stakeholders. You will explore different types of service interactions and understand how quality, utility, warranty, experience, and sustainability influence value. The course also highlights how strong service relationships contribute to improved outcomes.
The Four Dimensions of Service Management
You will learn how these dimensions work together to ensure balance, holistic governance, and better decision-making.
ITIL® Value System and Governance
You will gain a thorough understanding of the ITIL® Value System and how it integrates the guiding principles, governance, the value chain, management practices, and continual improvement to support value creation across the entire organization.
ITIL® Value Chain and Value Streams
This section covers the activities within the ITIL® Value Chain and their role in the lifecycle of digital products and services — from idea and design to delivery, operation, and improvement. You will also explore key concepts related to value streams and how they can be mapped and managed to improve flow and outcomes.
Guiding Principles and Continual Improvement
The course reviews the ITIL® Guiding Principles and how they can be applied across organizations and contexts. You will learn how the principles support decision-making, collaboration, and improvement initiatives, as well as how continual improvement is embedded throughout the framework via the ITIL improvement model.
ITIL® Management Practices
You will receive an introduction to ITIL® management practices, their role within the framework, and how official practice guides support consistent and effective ways of working across teams and organizations.
Practical Exercises and Exam Preparation
The course includes practical examples, discussions, and exercises that connect theory to real-world scenarios. The final part of the program covers the exam format, sample questions, and concrete guidance to help you succeed in the ITIL® Foundation (version 5) certification exam.
Certification
The course prepares you for the ITIL® Foundation (version 5) certification exam.
Exam Details
Exam Delivery
For in-person courses
The exam is taken as a paper-based test at the end of the final course day.
If you do not pass on your first attempt, you are entitled to one additional exam attempt at no extra cost (retake). The retake is completed digitally at a time that suits you.
What is ITIL® Version 5, and What’s New?
ITIL® version 5 builds on previous editions, with an increased focus on digital product management, value streams, lifecycle thinking, sustainability, and value co-creation in complex, digital environments.
Why Is the Course Delivered Over Three Days Instead of Two?
While many providers offer the course over two days, we have chosen a three-day format with certification at the end of the final day. This structure has been used for many years and consistently receives excellent feedback from participants.
Can I Take the Course Over Two Days?
Yes. You can choose our virtual two-day intensive course, followed by a digital exam.
See the course description here: ITIL® Foundation (version 5) Intensive
Who Is ITIL® Foundation (Version 5) For?
The course is suitable for anyone working with or influencing digital products and services — across both IT and business roles.
Do I Need Previous ITIL Experience?
No. This is an introductory course and does not require any prior ITIL certification.
What Will I Learn?
You will learn how value is created through services, how the ITIL® Value System and Value Chain operate, how the guiding principles are applied in practice, and how continual improvement is structured and embedded.
Is the Course Valuable Even If I Don’t Take the Exam?
Yes. Many participants attend to gain a shared language, a stronger understanding of service management, and more mature practices within their own organization.
How Does the Course Prepare Me for the Exam?
The course follows the official exam syllabus and includes structured review sessions, practical examples, and walkthroughs of typical exam questions.
What Can I Pursue After ITIL® Foundation (Version 5)?
The certification serves as a gateway to advanced ITIL® modules and deeper specialization in digital product and service management.
