ISTQB® Usability Tester

This course provides a structured introduction to usability testing based on the ISTQB® Usability Tester syllabus. It helps you understand how usability fits into overall quality assurance, how user experience influences testing outcomes, and how to plan and conduct usability evaluations that ensure products are intuitive and effective for end users. You learn both theory and practical techniques to assess usability in software and digital products.

In this training you will explore usability concepts, techniques for evaluating user interfaces, and methods for integrating usability testing into software development processes. The course focuses on how usability impacts satisfaction, efficiency and effectiveness, and how to align usability testing with business goals. You will work with examples and exercises that demonstrate real-world usability testing scenarios.

Course objectives

After completing this course you will be able to:

Understand the principles of usability and user experience testing
Plan and execute usability tests tailored to user needs
Analyse and interpret usability findings
Communicate usability issues to stakeholders
Integrate usability considerations into quality assurance practices

Prerequisites

You should have a basic understanding of software testing concepts, such as those covered in ISTQB® Foundation, and some familiarity with development or testing practices will help you maximise course value.

Target audience

This course is suitable for:

Testers and QA professionals
UX designers and researchers
Business analysts involved in user validation
Developers interested in improving usability
Anyone responsible for ensuring user-centred quality

About Sue Atkins

As a self-confessed bug-magnet, quality advocate and risk nut, Sue Atkins has been active in the world of software testing and process improvement for over thirty years.

She has experience of software development from both the waterfall and Agile perspectives across a diverse range of sectors – from banking and telecoms to healthcare and retail.

Sue has a passion for training and loves to help others grow their skills in all dimensions of testing, quality and process improvement. She has spoken at a number of conferences, is co-chair of the Scottish Testing Group and was a member of the programme committee for EuroSTAR 2022 – Europe’s largest Testing Conference.

Usability fundamentals

The course begins with key concepts in usability and user experience, including definitions, goals, and how usability relates to quality and stakeholder expectations.

Usability test planning

You learn how to define objectives, scope and criteria for usability tests that focus on real user tasks and outcomes.

Test design and task scenarios

This section covers how to design usability tests and task scenarios that reflect real user goals, behaviours and contexts.

Conducting usability tests

You gain practical techniques for facilitating usability test sessions, observing user behaviour and collecting meaningful data.

Analysis and interpretation

The course teaches how to interpret usability findings, identify patterns and prioritise usability issues for resolution.

Reporting and communication

You learn how to present usability test results and recommendations clearly to stakeholders to support decision-making.

About the exam

The exam is included in the course price.

At the end of the ISTQB® Usability Tester course, candidates are assessed with a closed book, web-based multiple-choice exam. Candidates have 60 minutes (1 hour) to complete 40 questions, with a score of 26 (65%) required to pass.

The course includes one exam voucher for the official ISTQB examination. The exam voucher is valid for 365 days from the date of issue, and the exam must be booked within six months after completing the course. The examination is conducted as an online proctored exam, unless otherwise stated.

Practical information

Duration: 2 days
Price: 17 900 NOK (includes course materials and exam)
Language: English
Format: Can be delivered as an open course or as an in-house course

FAQ

Hva handler usability-testing om?
Usability-testing handler om å vurdere hvor lett og effektiv en løsning er for faktiske brukere, og om den gir en god brukeropplevelse.

Trenger jeg ISTQB Foundation for dette kurset?
Kurset har ikke formelle krav om ISTQB Foundation, men grunnleggende testingserfaring gir bedre utbytte.

Er det praktisk undervisning?
Ja, kurset inkluderer eksempler og øvelser som speiler reelle usability-scenarier.

Hvordan påvirker usability kvaliteten?
Usability påvirker brukerens effektivitet, tilfredshet og evne til å bruke løsningen riktig, og er en viktig del av total kvalitet.

Får jeg sertifisering etter kurset?
Ja, kurset gir forberedelse til den offisielle ISTQB® Usability Tester-eksamenen, som vanligvis er inkludert.

Kursavgift:	17,900 NOK
Kurset inkluderer:	Course documentation, exercises, lunch and refreshments for in class events only. Exam is included
Timer	09.00 - 17.00
Varighet:	2 dager
Språk	English