ITIL® Product (Version 5) e-læring

ITIL® Product (Version 5) teaches you how to manage digital products as integrated value streams, connecting product capabilities, services and business outcomes throughout the entire lifecycle. The course gives you practical guidance for working effectively in complex, AI-driven environments.

Through flexible, self-paced eLearning, you will learn how to manage digital products end-to-end using the ITIL Product and Service Lifecycle Model, from strategic discovery and human-centred design to build, deployment, operations and support. The course prepares you for the ITIL® Product (Version 5) certification exam.

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Audience

This course is suitable for professionals at any career stage who work with digital products and services, including:

  • Product managers and digital product managers
  • Product owners and heads of product development
  • Enterprise and solutions architects
  • IT delivery, service delivery and IT operations managers
  • Portfolio managers
  • Digital leaders, including Chief Digital Officers
  • Anyone who wants to build practical skills in digital product management

Learning Objectives

After completing the course, you will be able to:

  • Manage digital products and digital services as one unified system
  • Identify, map and improve product value streams to optimize flow and reduce waste
  • Align product roadmaps with organizational strategy through structured discovery and prioritization
  • Apply design thinking and human-centred design to create usable, scalable and sustainable products
  • Make informed acquisition decisions across technology, talent and suppliers
  • Integrate design into build activities, including automation, testing, governance and technical debt management
  • Plan and carry out risk-aware product transitions and deployments
  • Apply SRE principles, observability and monitoring to ensure reliable operations
  • Use metrics and feedback loops to guide product strategy and delivery decisions
  • Integrate AI-enabled ways of working into product development and support

Prerequisites

Candidates must hold one of the following:

  • Any ITIL 4 certification
  • ITIL® Foundation (Version 5)
  • ITIL® Foundation Bridge (Version 5)

Training through an accredited training organization or official ITIL eLearning is also required. Proof of completion is required before exam results are released.

Course Materials

The eLearning course includes:

  • Official ITIL® eBook
  • Exam voucher
  • Learning Resource Kit, including Learner Workbook and Quick Reference Guide
  • Interactive eLearning (approx. 10–12 hours)
  • Auto-marked sample papers
  • Practical exercises and quizzes
  • Scenario-based case studies
  • Real-time progress tracking
  • Embedded glossary with key terminology

Course Content

 

Digital Product and Service Integration

How digital products provide capabilities and digital services enable value, and how to manage both as one integrated system.

Value Streams and Flow Optimization

How to identify, map and improve product value streams to increase flow, reduce waste and deliver measurable outcomes.

Strategic Discovery and Product Direction

How structured discovery, prioritization and evidence-based decisions help align product roadmaps with organizational strategy.

Human-Centred Product Design

How design thinking and human-centred design principles support user-focused, resilient and sustainable digital products.

Resource and Supplier Orchestration

How to make sound acquisition decisions across technology, people and suppliers to support scalability and long-term resilience.

Build and Quality Engineering

How design connects to build activities through automation, testing, governance and the management of technical debt.

Controlled Transition and Deployment

How to plan and execute structured, risk-aware transitions with operational readiness and observability built in from the start.

Reliable and Observable Operations

How SRE principles, observability, monitoring, capacity and continuity planning, performance management and automation support reliability, availability and resilience.

AI-Enabled Ways of Working

How AI-enabled practices can be integrated into product development and support.

 

Certification Exam

The course prepares you for the official ITIL® Product (Version 5) certification exam.

  • 40 multiple-choice questions
  • 90 minutes
  • Open book
  • 70% required to pass
  • Exam voucher included

The exam is taken digitally via PeopleCert