E-learning ITIL® 4 Practitioner: Monitoring and Event Management

ITIL® 4 Practitioner: Monitoring and Event Management teaches you to systematically observe services and service components. You learn to record, report and respond to selected changes of state identified as events.

Through flexible, self-paced eLearning, you will learn how to monitor services proactively, detect and respond to events, and integrate monitoring and event management into your organisation's value streams to maintain operational stability. The course prepares you for the ITIL® 4 Practitioner: Monitoring and Event Management certification exam.

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Audience

This course is suitable for professionals who work with or want to strengthen the Monitoring and Event Management practice in their organisation, including:

  • IT operations specialists and operations centre staff
  • System and database administrators
  • Site Reliability Engineers (SRE)
  • DevOps engineers
  • IT operations managers
  • IT service managers

Learning Objectives

After completing the course, you will be able to:

  • Understand the purpose and key concepts of Monitoring and Event Management and its importance for proactive service management and operational stability
  • Use practice success factors (PSFs) and key metrics to evaluate service health and performance
  • Apply the key processes and activities of the practice and integrate them into your organisation's value streams to support timely detection of and response to events
  • Position the practice effectively in your organisation and understand the roles and competencies needed for managing monitoring systems and handling events
  • Explain how information and technology support the practice with tools and systems for effective monitoring and event handling
  • Collaborate effectively with partners and suppliers to strengthen monitoring, event detection and response
  • Use the ITIL capability model to assess and develop the capabilities of the Monitoring and Event Management practice
  • Apply recommendations for practice success, supported by the ITIL guiding principles

Prerequisites

Candidates must hold one of the following:

  • Any ITIL v3 certification
  • ITIL® 4 Foundation
  • ITIL® 4 Managing Professional certificate

Training through an accredited training organization or official ITIL eLearning is also required. Proof of completion is required before exam results are released.

Course Materials

The eLearning course includes:

  • Official ITIL® eBook
  • Exam voucher
  • Learning Resource Kit, including Learner Workbook and Quick Reference Guide
  • Interactive eLearning (approx. 2–3 hours)
  • Auto-marked sample papers
  • Practical exercises and quizzes
  • Scenario-based case studies
  • Real-time progress tracking
  • Embedded glossary with key terminology

Course Content

 

Key Concepts

The purpose and key concepts of Monitoring and Event Management and its importance for proactive service management and operational stability.

Practice Success Factors and Metrics

Practice success factors (PSFs) and key metrics used to evaluate service health and performance.

Processes and Value Streams

Key processes and activities of the practice, and how to integrate them into the organisation's value streams to support timely detection of and response to events.

Roles and Competencies

Key roles in the practice, how to position it within the organisation, and the competencies needed for managing monitoring systems and handling events.

Information and Technology

How information and technology enable the practice, with tools and systems for effective monitoring and event handling.

Partners and Suppliers

The role of partners and suppliers, and how to work with them to strengthen monitoring, event detection and response.

The ITIL Capability Model

How the capability criteria support the development of the Monitoring and Event Management practice in line with best practice and organisational requirements.

Practice Success

Recommendations for succeeding with Monitoring and Event Management, and how they are supported by the ITIL guiding principles.

 

Certification Exam

The course prepares you for the official ITIL® 4 Practitioner: Monitoring and Event Management certification exam.

  • 20 multiple-choice questions
  • 30 minutes
  • Closed book
  • 65% required to pass
  • Available in English, Chinese, French, German, Italian, Japanese, Polish, Portuguese (Brazilian) and Spanish
  • Exam voucher included

The exam is taken digitally via PeopleCert