E-learning ITIL® 4 Practitioner: Information Security Management

ITIL® 4 Practitioner: Information Security Management gives you best practice guidance on protecting the information your organisation needs to run its business. The course covers how to safeguard the confidentiality, integrity and availability of information and how to manage information security risk.

Through flexible, self-paced eLearning, you will learn how to protect the confidentiality, integrity and availability of information, how to identify, assess and manage information security risks, and how to integrate information security into your organisation's value streams. The course prepares you for the ITIL® 4 Practitioner: Information Security Management certification exam.

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Audience

This course is suitable for professionals who work with or want to strengthen the Information Security Management practice in their organisation, including:

  • Information security officers and specialists
  • IT operations specialists and managers
  • IT service managers
  • System, network and database administrators
  • Solutions architects
  • Service desk analysts and data analysts

Learning Objectives

After completing the course, you will be able to:

  • Understand the purpose and key concepts of Information Security Management and why protecting the confidentiality, integrity and availability of information assets matters
  • Use practice success factors (PSFs) and key metrics to evaluate risk mitigation and compliance with security standards
  • Apply the key processes and activities of the practice and integrate them into your organisation's value streams to support a robust and comprehensive approach to information security
  • Position the practice effectively in your organisation and understand the roles and competencies needed for identifying, assessing and managing information security risks
  • Explain how information and technology support the practice with tools and systems for implementing security controls and measures
  • Collaborate effectively with partners and suppliers to strengthen the organisation's security posture and resilience
  • Use the ITIL capability model to assess and develop the capabilities of the Information Security Management practice
  • Apply recommendations for practice success, supported by the ITIL guiding principles

Prerequisites

Candidates must hold one of the following:

  • Any ITIL v3 certification
  • ITIL® 4 Foundation
  • ITIL® 4 Managing Professional certificate

Training through an accredited training organization or official ITIL eLearning is also required. Proof of completion is required before exam results are released.

Course Materials

The eLearning course includes:

  • Official ITIL® eBook
  • Exam voucher
  • Learning Resource Kit, including Learner Workbook and Quick Reference Guide
  • Interactive eLearning (approx. 2–3 hours)
  • Auto-marked sample papers
  • Practical exercises and quizzes
  • Scenario-based case studies
  • Real-time progress tracking
  • Embedded glossary with key terminology

Course Content

 

Key Concepts

The purpose and key concepts of Information Security Management and why protecting the confidentiality, integrity and availability of information assets matters.

Practice Success Factors and Metrics

Practice success factors (PSFs) and key metrics used to evaluate risk mitigation and compliance with security standards.

Processes and Value Streams

Key processes and activities of the practice, and how to integrate them into the organisation's value streams to support a robust and comprehensive approach to information security.

Roles and Competencies

Key roles in the practice, how to position it within the organisation, and the competencies needed for identifying, assessing and managing information security risks.

Information and Technology

How information and technology enable the practice, with tools and systems for implementing security controls and measures.

Partners and Suppliers

The role of partners and suppliers, and how to work with them to strengthen the organisation's security posture and resilience.

The ITIL Capability Model

How the capability criteria support the development of the Information Security Management practice in line with best practice and organisational requirements.

Practice Success

Recommendations for succeeding with Information Security Management, and how they are supported by the ITIL guiding principles.

 

Certification Exam

The course prepares you for the official ITIL® 4 Practitioner: Information Security Management certification exam.

  • 20 multiple-choice questions
  • 30 minutes
  • Closed book
  • 65% required to pass
  • Available in English
  • Exam voucher included

The exam is taken digitally via PeopleCert