E-learning ITIL® 4 Practitioner: Change Enablement

ITIL® 4 Practitioner: Change Enablement teaches you to maximise the number of successful product and service changes. You learn to assess risks properly, authorise changes and manage the change schedule.

Through flexible, self-paced eLearning, you will learn how to assess and authorise changes, manage change schedules and balance speed with control, and how to integrate change enablement into your organisation's value streams. The course prepares you for the ITIL® 4 Practitioner: Change Enablement certification exam.

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Audience

This course is suitable for professionals who work with or want to strengthen the Change Enablement practice in their organisation, including:

  • Change managers and change coordinators
  • IT specialists and managers in development and operations
  • DevOps engineers
  • System, network and database administrators
  • Solutions and enterprise architects
  • IT project managers and IT service managers

Learning Objectives

After completing the course, you will be able to:

  • Understand the purpose and key concepts of Change Enablement and why effective change enablement is key to reducing risk and protecting business continuity
  • Use practice success factors (PSFs) and key metrics to evaluate controlled and successful change implementation
  • Apply the key processes and activities of the practice and integrate them into your organisation's value streams to support coordinated and well-controlled change activities
  • Position the practice effectively in your organisation and understand the roles and competencies needed for overseeing and managing changes
  • Explain how information and technology support the practice with tools and systems for planning, tracking and implementing changes
  • Collaborate effectively with partners and suppliers to strengthen change processes and outcomes
  • Use the ITIL capability model to assess and develop the capabilities of the Change Enablement practice
  • Apply recommendations for practice success, supported by the ITIL guiding principles

Prerequisites

Candidates must hold one of the following:

  • Any ITIL v3 certification
  • ITIL® 4 Foundation
  • ITIL® 4 Managing Professional certificate

Training through an accredited training organization or official ITIL eLearning is also required. Proof of completion is required before exam results are released.

Course Materials

The eLearning course includes:

  • Official ITIL® eBook
  • Exam voucher
  • Learning Resource Kit, including Learner Workbook and Quick Reference Guide
  • Interactive eLearning (approx. 2–3 hours)
  • Auto-marked sample papers
  • Practical exercises and quizzes
  • Scenario-based case studies
  • Real-time progress tracking
  • Embedded glossary with key terminology

Course Content

 

Key Concepts

The purpose and key concepts of Change Enablement and why effective change enablement is key to reducing risk and protecting business continuity.

Practice Success Factors and Metrics

Practice success factors (PSFs) and key metrics used to evaluate controlled and successful change implementation.

Processes and Value Streams

Key processes and activities of the practice, and how to integrate them into the organisation's value streams to support coordinated and well-controlled change activities.

Roles and Competencies

Key roles in the practice, how to position it within the organisation, and the competencies needed for overseeing and managing changes.

Information and Technology

How information and technology enable the practice, with tools and systems for planning, tracking and implementing changes.

Partners and Suppliers

The role of partners and suppliers, and how to work with them to strengthen change processes and outcomes.

The ITIL Capability Model

How the capability criteria support the development of the Change Enablement practice in line with best practice and organisational requirements.

Practice Success

Recommendations for succeeding with Change Enablement, and how they are supported by the ITIL guiding principles.

 

Certification Exam

The course prepares you for the official ITIL® 4 Practitioner: Change Enablement certification exam.

  • 20 multiple-choice questions
  • 30 minutes
  • Closed book
  • 65% required to pass
  • Available in English
  • Exam voucher included

The exam is taken digitally via PeopleCert