DevOps Fundamentals

DevOps is the future of IT today! This 3-day course provides an introduction to DevOps – the cultural and professional movement that stresses communication, collaboration, integration and, of course, automation in order to improve the flow of work between software developers and IT operations professionals. To maximize the IT value flow to customers, DevOps creates an improved ability to design, develop, deploy and operate software and services faster for the benefit of the business. Higher customer satisfaction, better quality, faster delivery and lower costs are all benefits of DevOps.

Course description:

This course is designed to provide you with the background knowledge you need to build your DevOps vocabulary and to understand the principles and practices of DevOps. More importantly, this course is designed to inspire you to serve as a change champion who leads and mentors others by sharing and using what you’ve learned – and continue to learn – about DevOps. 

This course helps professionals understand: 
  • Why organizations need to adopt DevOps practices from both the business and IT perspectives
  • How to answer the question ‘What is DevOps?’
  • DevOps values and principles
  • How DevOps interfaces with other frameworks such as Agile, Lean and ITSM
  • The characteristics of a DevOps culture
  • DevOps organizational considerations including DevOps roles, teams and organizational structures
  • Key DevOps practices
  • Common DevOps automation practices and tools categories
  • How to adopt a DevOps culture


Anyone who requires a understanding of DevOps principles, such as project and business managers, all professionals involved in IT quality assurance, testing and service management and anyone involved in the development, operation and delivery of IT services.


To take the exam, knowledge of IT and familiarity with IT services is recommended. 

Course outline:

  • Day 1
    Course Introduction
    DevOps Introduction

    Day 2
    Organization (Continued)

    Day 3
    Automation (Continued)
    Measure and Improvement
    Mock Exam
    Exam (Optional)

  • Module 1: Course Introduction
    Let’s Get to Know Each Other
    Course Objectives
    Mapping of the Competence Model with the Course Modules
    Course Agenda
    Type of Activities
    Course Book
    Technical Glossary
    Group Activity
    Module Summary

    Module 2: DevOps Introduction
    Module Objectives
    Module Topics
    Emergence of DevOps
    Core Concepts of DevOps
    DevOps Agile Skills Association (DASA)
    Module Summary
    Module End Questions

    Module 3: Culture
    Module Objectives
    Module Topics
    Essence of a DevOps Culture
    Key Elements of DevOps
    Implementation of a DevOps Culture
    Module Summary
    Module End Questions

    Module 4: Organization
    Module Objectives
    Module Topics
    Organizational Model
    Autonomous Teams
    Architecting for DevOps
    Module Summary
    Module End Questions

    Module 5: Processes
    Module Objectives
    Module Topics
    Process Basics
    DevOps in Relation to ITSM
    Agile and Scrum
    12 Principles of the Agile Manifesto
    Optimizing Processes Using Lean
    Business Value Optimization and Business Analysis Using Story Mapping
    Module Summary
    Module End Questions

    Module 6: Automation
    Module Objectives
    6A Automation Concepts
    Automation for Delivery of Software
    Continuous Delivery Core Concepts
    Continuous Delivery Automation Concepts
    Continuous Delivery Automation Focus Topics
    6B Data Center Automation
    Emergence of Cloud Technology and Principles
    Cloud Services Concepts in a DevOps Organization
    Automated Provisioning Concepts
    Platform Product Characteristics and Application Maturity
    Module Summary
    Module End Questions

    Module 7: Measure and Improvement
    Module Objectives
    Module Topics
    Importance of Measurement
    Choosing the Right Metrics
    Monitoring and Logging
    Module Summary
    Module End Questions
    Exam Preparation Guide
    Module Learning Objectives
    Qualification Learning Objectives
    Learning Level of the Syllabus
    Exam Instructions
    Tips for Taking Exam

    • The examination takes 60 minutes with non-native speakers of English being permitted an additional 15 minutes.
    • It is a closed-book, web-based exam and consists of 40 multiple-choice questions.
    • The passing grade is 65%. Participants are permitted to use scratch paper.
    • A proctor will be present or the exam will.
    • Certificate DevOps Fundamentals

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