DevOps Fundamentals

DevOps is the future of IT today! This 3-day course provides an introduction to DevOps – the cultural and professional movement that stresses communication, collaboration, integration and, of course, automation in order to improve the flow of work between software developers and IT operations professionals. To maximize the IT value flow to customers, DevOps creates an improved ability to design, develop, deploy and operate software and services faster for the benefit of the business. Higher customer satisfaction, better quality, faster delivery and lower costs are all benefits of DevOps.

Course description:

This course is designed to provide you with the background knowledge you need to build your DevOps vocabulary and to understand the principles and practices of DevOps. More importantly, this course is designed to inspire you to serve as a change champion who leads and mentors others by sharing and using what you’ve learned – and continue to learn – about DevOps. 

This course helps professionals understand: 
  • Why organizations need to adopt DevOps practices from both the business and IT perspectives
  • How to answer the question ‘What is DevOps?’
  • DevOps values and principles
  • How DevOps interfaces with other frameworks such as Agile, Lean and ITSM
  • The characteristics of a DevOps culture
  • DevOps organizational considerations including DevOps roles, teams and organizational structures
  • Key DevOps practices
  • Common DevOps automation practices and tools categories
  • How to adopt a DevOps culture


Anyone who requires a understanding of DevOps principles, such as project and business managers, all professionals involved in IT quality assurance, testing and service management and anyone involved in the development, operation and delivery of IT services.


To take the exam, knowledge of IT and familiarity with IT services is recommended. 

Course outline:

Day 1
Course Introduction
DevOps Introduction

Day 2
Organization (Continued)

Day 3
Automation (Continued)
Measure and Improvement
Mock Exam
Exam (Optional)

Module 1: Course Introduction
Let’s Get to Know Each Other
Course Objectives
Mapping of the Competence Model with the Course Modules
Course Agenda
Type of Activities
Course Book
Technical Glossary
Group Activity
Module Summary

Module 2: DevOps Introduction
Module Objectives
Module Topics
Emergence of DevOps
Core Concepts of DevOps
DevOps Agile Skills Association (DASA)
Module Summary
Module End Questions

Module 3: Culture
Module Objectives
Module Topics
Essence of a DevOps Culture
Key Elements of DevOps
Implementation of a DevOps Culture
Module Summary
Module End Questions

Module 4: Organization
Module Objectives
Module Topics
Organizational Model
Autonomous Teams
Architecting for DevOps
Module Summary
Module End Questions

Module 5: Processes
Module Objectives
Module Topics
Process Basics
DevOps in Relation to ITSM
Agile and Scrum
12 Principles of the Agile Manifesto
Optimizing Processes Using Lean
Business Value Optimization and Business Analysis Using Story Mapping
Module Summary
Module End Questions

Module 6: Automation
Module Objectives
6A Automation Concepts
Automation for Delivery of Software
Continuous Delivery Core Concepts
Continuous Delivery Automation Concepts
Continuous Delivery Automation Focus Topics
6B Data Center Automation
Emergence of Cloud Technology and Principles
Cloud Services Concepts in a DevOps Organization
Automated Provisioning Concepts
Platform Product Characteristics and Application Maturity
Module Summary
Module End Questions

Module 7: Measure and Improvement
Module Objectives
Module Topics
Importance of Measurement
Choosing the Right Metrics
Monitoring and Logging
Module Summary
Module End Questions
Exam Preparation Guide
Module Learning Objectives
Qualification Learning Objectives
Learning Level of the Syllabus
Exam Instructions
Tips for Taking Exam

  • The examination takes 60 minutes with non-native speakers of English being permitted an additional 15 minutes.
  • It is a closed-book, web-based exam and consists of 40 multiple-choice questions.
  • The passing grade is 65%. Participants are permitted to use scratch paper.
  • A proctor will be present or the exam will.
  • Certificate DevOps Fundamentals

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