Site Reliability Engineering (SRE) Practitioner℠

Develop advanced Site Reliability Engineering skills and learn how to build secure, resilient and reliable services at scale. This course provides practical methods and tools for applying SRE across the organisation, with a focus on automation, observability, incident response, AIOps, platform engineering and reliability by design.

The Site Reliability Engineering (SRE) Practitioner course explores how organisations can scale services economically and reliably while improving agility, collaboration and transparency around service health.

The course takes a practical approach to SRE and provides methods, practices and tools that can be applied across the organisation. Using real-life scenarios and case stories, participants explore how to implement SRE models that fit their organisational context, establish effective Service Level Objectives (SLOs), build advanced observability into distributed systems and improve incident response.

The course also covers modern SRE topics such as AIOps, DataOps, platform engineering, Generative AI, Chaos Engineering, security and resilient system design. It is designed for professionals who already understand the fundamentals of SRE and want to develop their ability to apply and evolve SRE practices in real environments.

Course objectives

By the end of the course, you will be able to:

  • Understand how to successfully implement and develop an SRE culture in an organisation
  • Recognise SRE principles, practices, myths and anti-patterns
  • Understand the organisational impact of SRE practices
  • Apply Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in distributed environments
  • Build security and resilience into distributed, zero-trust environments by design
  • Implement full-stack observability, distributed tracing and an observability-driven development culture
  • Use AI and AIOps to move from reactive to proactive and predictive incident management
  • Understand how DataOps can support clean data lineage
  • Use platform engineering and Value Stream Management platforms to support self-service
  • Understand how Generative AI can support SRE automation
  • Apply practical Chaos Engineering
  • Understand major incident response strategies based on incident command frameworks
  • Develop strategies for SRE transformation
  • Understand the role of the SRE and why reliability is a shared responsibility across the organisation

Target audience

The course is suitable for professionals including:

  • Professionals focused on large-scale service scalability and reliability
  • Professionals interested in modern IT leadership and organisational change
  • Business Managers
  • Business Stakeholders
  • Change Agents
  • Consultants
  • DevOps Practitioners
  • IT Directors
  • IT Managers
  • IT Team Leaders
  • Product Owners
  • QA Practitioners
  • Scrum Masters
  • Security Practitioners
  • Software Engineers
  • Site Reliability Engineers
  • System Integrators
  • Tool Providers

Prerequisites

It is highly recommended that participants attend the SRE Foundation course with a PeopleCert Accredited Training Organization and achieve the SRE Foundation certification before attending the SRE Practitioner course and exam.

An understanding of common SRE terminology, concepts and principles, together with relevant work experience, is also recommended.

Module 1 – SRE anti-patterns

Review the foundations of SRE and explore common myths and anti-patterns that can prevent successful adoption. The module also introduces SRE practices for effective incident response.

Topics covered:

  • SRE principles and practices – recap
  • SRE myths and anti-patterns
  • SRE practices for incident response

Module 2 – SLO is a proxy for customer happiness

Explore how modern SLO practices help organisations connect reliability with customer expectations. Learn how to identify system boundaries for meaningful SLIs and extend the use of error budgets beyond the traditional balance between velocity and stability.

Topics covered:

  • What has changed with SLO?
  • Identifying system boundaries for setting SLIs
  • Using error budgets beyond the velocity versus stability debate

Module 3 – Building secure and reliable systems

Learn how large-scale systems can be designed for reliability, security and resilience from the beginning.

Topics covered:

  • Non-abstract, large-scale design
  • Fault-tolerant design patterns
  • Designing for security
  • Designing for resiliency, scalability, performance, reliability and security

Module 4 – Full-stack observability

Explore the challenges created by modern distributed applications and learn how observability, monitoring and telemetry can provide better insight into system health and performance.

Topics covered:

  • The complexity of modern applications
  • Observability
  • Monitoring and telemetry

Module 5 – Using platform engineering and AIOps

Learn how platform engineering can support scalable SRE practices and how AIOps and DataOps can contribute to greater resilience and more proactive operations.

Topics covered:

  • Taking a platform-centric view
  • Using AIOps to improve resiliency and how DataOps can help
  • Implementing and measuring AIOps

Module 6 – SRE and incident response management

Explore the responsibilities of SRE professionals during incidents and how modern techniques, including AI and machine learning, can improve incident response.

Topics covered:

  • SRE key responsibilities towards incident response
  • Incident response patterns
  • AI/ML for better incident management

Module 7 – Chaos Engineering

Understand how Chaos Engineering can be used to test assumptions, expose weaknesses and improve the resilience and security of modern systems.

Topics covered:

  • Modern systems are chaotic
  • Chaos Engineering
  • Chaos Engineering for security

Module 8 – SRE is a form of DevOps

Bring the different elements of the course together and explore how SRE relates to DevOps, how success can be measured and how organisations can evolve their SRE practices.

Topics covered:

  • Key principles of SRE
  • Metrics for success
  • Transforming to SRE practices

Practical assignments and exercises

The course also includes practical assignments focused on:

  • Non-abstract, large-scale design
  • Engineering instrumentation and instrumenting Gremlin

The course prepares you for the Site Reliability Engineering (SRE) Practitioner certification exam, accredited, administered and managed by PeopleCert.

The exam consists of:

  • 40 multiple-choice questions
  • 90 minutes
  • 65% pass mark
  • Open-book format

Successfully passing the exam leads to the Site Reliability Engineering (SRE) Practitioner certificate.

The certification must be renewed every three years in accordance with PeopleCert's certification renewal requirements.

Practical information

Duration: 3 days
Price: 19,900 NOK
Course material: English
Format: Classroom and virtual instructor-led training

FAQ

What is Site Reliability Engineering (SRE) Practitioner?
SRE Practitioner is an advanced Site Reliability Engineering course focused on applying and evolving SRE practices in real organisational environments. It covers areas such as SLOs, error budgets, observability, AIOps, platform engineering, incident response, Chaos Engineering, automation and resilient system design.

Who should attend the SRE Practitioner course?
The course is suitable for Site Reliability Engineers, DevOps practitioners, software engineers, IT managers, IT team leaders, Product Owners, Scrum Masters, security practitioners, consultants and other professionals involved in service scalability and reliability.

Do I need SRE Foundation before attending?
SRE Foundation training and certification are highly recommended before attending SRE Practitioner, but PeopleCert does not state them as mandatory prerequisites. Participants should have an understanding of common SRE terminology, concepts and principles, together with relevant work experience.

Does the course cover AI and AIOps?
Yes. The course covers AIOps, AI and machine learning for incident management, DataOps and how Generative AI can support automation within SRE.

Does the course cover observability?
Yes. Full-stack observability is a dedicated part of the course, including observability, monitoring, telemetry and distributed environments.

What is the SRE Practitioner exam format?
The exam consists of 40 multiple-choice questions and lasts 90 minutes. A score of 65% is required to pass, and the exam is open book.

Is the certification exam included in the course fee?
Yes. The certification exam is included in the course fee.

How long is the certification valid?
PeopleCert certifications in this product suite must be renewed every three years.

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