Lean IT Kaizen

Ensuring that an IT organization is competent in continuous improvement is absolutely essential to the success of Lean within IT. In the Lean IT Foundation, we looked at the basics of Kaizen (Continuous improvement) and the DMAIC problem-solving Method.

Course description:

This Lean IT Kaizen training will help you on your journey to mastering continuous improvement, and becoming a Lean IT Kaizen Lead. The Lean IT Kaizen Leas is someone who is involving with improvement based on Lean principles. The Lean IT Kaizen Lead may come from any Level of the IT organization, in any "department". 

Course objectives:

After completing this course, you know the most important concepts regarding Kaizen, and you are able to:
  • Organize a Kaizen
  • Lead a Kaizen
  • Teach others the DMAIC model
  • Identify and define problems
  • Create a data Collection plan
  • Analyze the root cause of the problems
  • Understand and apply different improvement Methods
  • Make a Control plan
  • Ensure the sustainability of improvements.


  • Proffesionals in (IT) organizations.


A Lean IT Foundation Certificate is a pre-requisites for this course 

Course outline:

Introduction of Kaizen

  1. Introduction and Kaizen concepts
  2. Kaizen, Kakushin and Kaikaku
  3. The DMAIC model
  4. Kaizen mindset

Organizing Kaizen

  1. Kaizen team roles
  2. Improvement initiatives
  3. Plan and prepare a Kaizen event
  4. Gain support
  5. Select the team

A3 Method

  1. Goals of the A3 Method
  2. Difference between Summarazing, Analyzing and Synthesizing
  3. Structure communication according to the Pyramid principle
  4. Summarize information into the A3 format


  1. Selecting a Problem and identifying owner
  2. Problem statement
  3. Scope of the problem
  4. Collect VoC information
  5. High Level Kaizen plan


  1. The Three generic types of units of work
  2. Measure and Validate Value Stream Map
  3. Data Collection plan
  4. Qualitative and Quantitative Measurement systems
  5. Baseline and a Benchmark
  6. Quick Wins


  1. Seven basic Tools of Quality
  2. 5 whys
  3. Cause and Effects Matrix
  4. Failure Mode Effects Analysis (FMEA)


  1. How to identify improvement options
  2. Idea generation techniques
  3. How to test a solution
  4. Best and good practice solutions within IT


  1. How to ensure the sustainability of the improvement
  2. Measurement of improvement
  3. Control plan
  4. Types of documentation
  5. Communication to stakeholders

Information regarding the exam

  • Closed book exam With 40 multiple Choice questions.
  • the pass score is 65 % (26 out of 40 questions
  • Exam duration is 60 minutes.
  • The exam is compliant With the Lean IT Association Syllabus and APMG-International accredited

How to take the exam:

You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera.

Get the step-by-Step Guidelines on how to take an Online Proctored Exam on your computer.

Online Proctoring Guidelines

The trainer will also guide you through the procedures on how to book and prepare for the exam during the course.

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