Lean IT Kaizen

Introduction of Kaizen

1. Introduction and Kaizen concepts
2. Kaizen, Kakushin and Kaikaku
3. The DMAIC model
4. Kaizen mindset

Organizing Kaizen

1. Kaizen team roles
2. Improvement initiatives
3. Plan and prepare a Kaizen event
4. Gain support
5. Select the team

A3 Method

1. Goals of the A3 Method
2. Difference between Summarazing, Analyzing and Synthesizing
3. Structure communication according to the Pyramid principle
4. Summarize information into the A3 format

Define

1. Selecting a Problem and identifying owner
2. Problem statement
3. Scope of the problem
4. Collect VoC information
5. High Level Kaizen plan

Measure

1. The Three generic types of units of work
2. Measure and Validate Value Stream Map
3. Data Collection plan
4. Qualitative and Quantitative Measurement systems
5. Baseline and a Benchmark
6. Quick Wins

Analyze

1. Seven basic Tools of Quality
2. 5 whys
3. Cause and Effects Matrix
4. Failure Mode Effects Analysis (FMEA)

Improve

1. How to identify improvement options
2. Idea generation techniques
3. How to test a solution
4. Best and good practice solutions within IT

Control

1. How to ensure the sustainability of the improvement
2. Measurement of improvement
3. Control plan
4. Types of documentation
5. Communication to stakeholders