Lean IT Foundation
The Lean IT Foundation Training is two days. During the training, you will learn the fundamentals of Lean and how to apply Lean in an IT domain. In the training you will practice with exercises to build hands-on skills. The training will introduce you to the softer aspects of Lean IT like change approaches and how to change people’s behavior and attitude. All the exercises are related to ICT, but no technical IT knowledge is required.
Audience:
Any member of an IT organization.
Prerequisites:
There are no pre-requisites for this course, although a basic knowledge of IT concepts will be helpful.
Course outline:
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INTRODUCTION TO LEAN
- Introduction
- The history of Lean
- The key elements of Lean
- The concept of Waste, Variability and Inflexibility
- The five dimensions of Lean IT
THE CUSTOMER
- Customer Value
- Voice of the Customer
- Value-add and non-value-add work
- Critical-to-quality tree
- Value streams in IT
- Cost of Poor Quality
THE PROCESS
- The concept of a process
- SIPOC diagramming
- Creating a Value Stream Map
- Analyzing a Value Stream Map
PERFORMANCE
- What is performance?
- Key Performance Indicators
- Operational Process Efficiency
- Skills and Knowledge Matrix
ORGANISATION
- Organizational structure and customer focus
- Performance Dialogue
- Visible Management
- Day Start and Week board
PROBLEM SOLVING
- Structured Problem Solving
- KAIZEN approach
BEHAVIOR & ATTITUDE
- Lean Leadership & Behavior
- Organizational Change
- Change Story
EXAM PREPERATION
- Sample Exam
- How to prepare for the exam
- Check Out
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The exam is will take place at the end of the course on onsite classroom courses
For Virtual courses we will send out a voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera.
About the Examination
- The exam is closed book with fifty (40) multiple choice questions.
- The pass score is 65% (26 out of 40 questions).
- The exam lasts 60 minutes.