ISO 9001 Lead Implementer - Quality Management

The PECB ISO 9001 Lead Implementer is a five-day training course that aims to help you develop the competence necessary to establish, implement, operate, maintain, and continually improve a QMS. This training course aims to equip you with in-depth knowledge on ISO 9001 requirements, as well as the best practices and approaches used for the implementation and subsequent maintenance of a QMS.

Course description:

By attending this training course, you can help organizations utilize a structured and evidence-based approach for managing the quality of their products and services. Apart from this, you will also learn about the importance of customer focus and benefits of setting the foundations of an organizational culture which enables and supports quality.

Learning objectives:

By the end of this training course, the participant will be able to:

  • Explain the fundamental concepts and principles of a quality management system (QMS) based on ISO 9001
  • Interpret the requirements of ISO 9001 for a QMS from the perspective of an implementer
  • Initiate and plan the implementation of a QMS based on ISO 9001, by utilizing PECB’s IMS2 Methodology and other best practices
  • Support an organization in operating, maintaining, and continually improving a QMS based on ISO 9001
  • Prepare an organization to undergo a third-party certification audit

Audience:

The ISO 9001 Lead Implementer training course is intended for:

  • Personnel responsible for maintaining and improving the quality of the products and services of the organization
  • Personnel responsible for meeting customer requirements h Consultants, advisors, professionals wishing to obtain in-depth knowledge of ISO 9001 requirements for a QMS
  • Professionals wishing to acquaint themselves with PECB’s IMS2 Methodology for implementing a QMS
  • Individuals responsible for maintaining the conformity of QMS to ISO 9001 requirements
  • Members of QMS implementation and operation teams
  • Individuals aspiring to pursue a career in quality management

Certification

After successfully completing the exam, you can apply for the credentials shown on the table below. You will receive a certificate once you comply with all the requirements related to the selected credential. For more information about ISO/IEC 9001 certifications and the PECB certification process, please refer to the Certification Rules and Policies.

Certification 9001LI.png

Prerequisites:

The main requirements for participating in this training course are a basic knowledge of ISO management system standards, overall knowledge of ISO 9001, and the MS implementation principles. An understanding of ISO’s quality management principles may also facilitate the learning process.

Agenda:

  • Introduction to ISO 9001 and the initiation of a QMS implementation

    1. Training course objectives and structure
    2. Overview of ISO, management systems, and ISO 9000 family
    3. Introduction to quality and QMS based on ISO 9001
    4. Initiation of the QMS implementation
    5. Leadership and commitment
    6. Quality policy
    7. Roles, responsibilities, and authorities
  • Implementation plan of a QMS

    1. Context of the organization
    2. QMS scope
    3. Actions to address risks and opportunities
    4. Quality objectives
    5. Change management
    6. Resources
    7. Competence

     

  • Implementation of a QMS

    1. Awareness and communication
    2. Management of documented information
    3. Requirements for products and services
    4. Design and development of products and services
    5. Outsourcing
    6. Production and service provision
    7. Monitoring, measurement, analysis, and evaluation
  • QMS monitoring, continual improvement, and preparation for the certification audit

    1. Internal audit
    2. Management reviews
    3. Nonconformities and corrective actions
    4. Continual improvement
    5. Preparation for the certification audit
    6. Closing of the training course
  • Certification Exam

    1. Preparation for exam
    2. Exam
  • The exam is will take place at the end of the course on onsite classroom courses

    For Virtual courses we will send out a voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera. More information about the exam rules will be send fromPECB.

    Test details:

    • The exam duration is three (3) hours. Non-native speakers receive an additional half an hour.
    • The exam contains essay type questions. 


    As the exam is an Multiple Choice, candidates are authorized to use:

    • A copy of the ISO 9001 Standard
    • Course notes from the Participant Handout;
    • Any personal notes made by the student during the course; and
    • A hard copy dictionary


    Exam-preparation-guides

    Examination rules and policies

    RECEIVE YOUR EXAM RESULTS

    Results will be communicated by email in a period of 6 to 8 weeks, after taking the exam. The results will not include the exact grade of the candidate, only a mention of pass or fail.

    Candidates who successfully complete the examination will be able to apply for a certified scheme which is explained in the course description.

    In the case of a failure, the results will be accompanied with the list of domains in which the candidate had failed to provide guidance for exams’ retake preparation.

    Candidates, who disagree with the exam results, may file a complaint by writing to  or through PECB ticketing system.

    EXAM RETAKE POLICY

    There is no limit on the number of times a candidate may retake an exam. However, there are some limitations in terms of allowed time-frame in between exam retakes, such as:

    • Students, who have completed the full training but failed the written exam, are eligible to retake the exam once for free within a 12 month period from the initial date of the exam.
    • If a candidate does not pass the exam on the second attempt, he/she must wait 3 months (from the initial date of the exam) for the next attempt (2nd retake). Retake fee applies.
    • If a candidate does not pass the exam on the third attempt, he/she must wait 6 months (from the initial date of the exam) for the next attempt (3rd retake). Retake fee applies.

    After the fourth attempt, a waiting period of 12 months from the last session date is required, in order for candidate to sit again for the same exam. Regular fee applies.

    For the candidates that fail the exam in the 2nd retake, PECB recommends to attend an official training in order to be better prepared for the exam.

    To arrange exam retakes (date, time, place, costs), the candidate needs to contact Glasspaper.

     

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