This combined practice module covers the key concepts of five ITIL practices, namely, Change Enablement, Deployment Management, Release Management, Service Configuration Management and IT Asset Management.
The ITIL 4 Specialist: Plan, Implement and Control combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams.The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximising value from these practices
Course objectivesThis course will help you to:
Audience:This course is suitable for:
Prerequisite:For taking the exam, a candidate must have passed the ITIL 4 Foundation certification.
Participants learn the purpose and key concepts of the five ITIL practices covered in this module. The course explains how these practices support planning, implementing and controlling IT services effectively within the organisation.
The training explores the processes and key activities within the five practices and how they can be integrated into service value streams to ensure coordinated and efficient service management.
Participants learn about the roles and competencies required for managing these practices and how they should be positioned within an organisation to support effective service delivery.
The course explains how information and technology support these practices and how partners and suppliers contribute to successful implementation.
Participants explore practice success factors, key metrics and how the ITIL maturity model can be used to assess and improve practice capability.
You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera.
Get the step-by-Step Guidelines on how to take an Online Proctored Exam on your computer.
The trainer will also guide you through the procedures on how to book and prepare for the exam during the course.
Requirements:
For taking the exam, a candidate must have passed the ITIL 4 Foundation certification or ITIL® V3 Foundation examination.
Duration: 3 days
Price: 21 000 NOK
Language: English course material, Norwegian speaking instructor
Format: Classroom or virtual training
Hva lærer jeg på dette kurset?
Du lærer hvordan sentrale ITIL-praksiser brukes til å planlegge, implementere og styre IT-tjenester på en strukturert måte.
Hvem passer kurset for?
Kurset passer for IT-fagpersoner som jobber med IT-tjenester, drift, endringsstyring eller implementering av IT-prosesser.
Hva er kravene for å delta?
Du må ha bestått ITIL® 4 Foundation eller ITIL® v3 Foundation før du kan ta sertifiseringseksamen.
Hvordan gjennomføres eksamen?
Eksamen gjennomføres online med en digital eksamensvakt etter at du har mottatt en eksamensvoucher.
Hva skjer hvis jeg ikke består eksamen?
Retake-regler avhenger av sertifiseringsleverandøren, men det er ofte mulig å ta eksamen på nytt.
Får jeg ekstra tid på eksamen?
Ja, kandidater som ikke har engelsk som morsmål kan få ekstra tid i henhold til eksamensreglene.
Kan jeg ta dette kurset som e-læring eller selvstudium?
Ja, enkelte leveringsformer tilbys også som e-læring. Påmelding kan registreres på høyre side.
