FitSM Advanced Service Planning and Delivery (SPD) builds on the Foundation level and provides a deeper understanding of the FitSM processes related to planning, designing and delivering IT services.
The course focuses on how organisations can establish and improve service management practices that support business objectives and customer needs. Participants gain practical knowledge of the FitSM processes involved in service planning and delivery, as well as how these processes contribute to effective IT Service Management.
This course prepares participants for the FitSM Advanced Service Planning and Delivery certification and is part of the FitSM Advanced certification pathway.
Course objectivesAfter the course you will be able to:
Target audienceThis course is suitable for:
PrerequisitesParticipants must hold the FitSM Foundation certificate before taking the Advanced certification exam.
Service planning
Understand how effective planning supports successful service management and how FitSM processes contribute to structured service planning.
Service design
Learn how services are designed to meet business requirements and customer expectations while supporting continual improvement.
Service delivery
Gain an understanding of how FitSM supports the delivery of high-quality IT services through well-defined processes and responsibilities.
Process integration
Explore how planning and delivery processes interact with other FitSM processes to create an effective service management system.
Certification preparation
Review the key concepts covered during the course and prepare for the FitSM Advanced Service Planning and Delivery certification exam.
This course prepares participants for:
FitSM Advanced Service Planning and Delivery (SPD)
Duration: 2 day
Price: 15 800 NOK
Language: English
Format: Classroom or virtual training
Må jeg ha FitSM Foundation før jeg kan ta dette kurset?
Du kan delta på kurset, men du må ha bestått FitSM Foundation for å kunne avlegge Advanced-eksamen.
Hva er forskjellen mellom Foundation og SPD?
Foundation gir en grunnleggende innføring i FitSM, mens SPD går i dybden på prosessene knyttet til planlegging, design og levering av IT-tjenester.
Passer kurset for IT Service Managers?
Ja, kurset er spesielt relevant for personer som har ansvar for planlegging, utvikling eller forbedring av IT-tjenester.
Hvordan gjennomføres eksamen?
Eksamen følger den offisielle FitSM-sertifiseringsordningen og tester din forståelse av prosessene innen Service Planning and Delivery.
Hva kan jeg ta etter dette kurset?
Du kan bygge videre med andre FitSM Advanced-moduler, blant annet FitSM Advanced Service Operation and Control (SOC), og på sikt arbeide mot FitSM Expert-sertifisering.
