FitSM Advanced Service Operation and Control (SOC) builds on the Foundation level and provides a deeper understanding of the FitSM processes related to operating, controlling and improving IT services.
The course focuses on the operational aspects of IT Service Management, helping participants understand how services are delivered, monitored and supported in day-to-day operations. You will gain practical knowledge of the FitSM processes that ensure services remain reliable, efficient and aligned with business needs.
This course prepares participants for the FitSM Advanced Service Operation and Control certification and is part of the FitSM Advanced certification pathway.
Course objectivesAfter the course you will be able to:
Target audienceThis course is suitable for:
PrerequisitesParticipants must hold the FitSM Foundation certificate before taking the Advanced certification exam.
Service operation
Understand how FitSM supports the effective operation of IT services and the activities required to deliver services consistently.
Service monitoring and control
Learn how services are monitored, controlled and managed to ensure they meet agreed service levels and business requirements.
Service support processes
Gain an understanding of the FitSM processes that support daily service operation, incident handling and operational control.
Continual service improvement
Explore how operational feedback and process monitoring contribute to continual improvement and higher service quality.
Certification preparation
Review the key concepts covered during the course and prepare for the FitSM Advanced Service Operation and Control certification exam.
This course prepares participants for:
FitSM Advanced Service Operation and Control (SOC)
Duration: 2 day
Price: 15 800 NOK
Language: English
Format: Classroom or virtual training
Må jeg ha FitSM Foundation før jeg kan ta dette kurset?
Du kan delta på kurset, men du må ha bestått FitSM Foundation for å kunne avlegge Advanced-eksamen.
Hva er forskjellen mellom SPD og SOC?
SPD fokuserer på planlegging og levering av IT-tjenester, mens SOC har fokus på den daglige driften, styringen og kontrollen av IT-tjenester.
Passer kurset for personer som jobber med drift og service desk?
Ja, kurset er spesielt relevant for personer som har ansvar for operasjonell leveranse, service desk eller IT-drift.
Hvordan gjennomføres eksamen?
Eksamen følger den offisielle FitSM-sertifiseringsordningen og tester din forståelse av prosessene innen Service Operation and Control.
Hva kan jeg ta etter dette kurset?
Du kan bygge videre med andre FitSM Advanced-moduler og arbeide mot FitSM Expert-sertifisering dersom du ønsker å fordype deg ytterligere.
