FitSM Foundation provides an introduction to the FitSM standard, a lightweight and practical framework for IT Service Management (ITSM). Developed to support organisations of all sizes, FitSM offers a streamlined approach to implementing service management best practices while remaining compatible with established frameworks such as ISO/IEC 20000.
During the course, participants gain an understanding of the key concepts, terminology and structure of the FitSM standard. You will learn how service management contributes to delivering value, improving service quality and supporting continual improvement across the organisation.
The course prepares participants for the FitSM Foundation certification and provides a solid basis for further studies within the FitSM certification scheme.
Course objectivesAfter the course you will be able to:
Target audienceThis course is suitable for:
PrerequisitesThere are no formal prerequisites for attending this course.
Introduction to IT Service Management
Understand the purpose of IT Service Management and how structured service management helps organisations improve service quality and customer satisfaction.
Introduction to FitSM
Learn about the FitSM standard, its objectives, guiding principles and how it supports organisations with a practical approach to IT Service Management.
FitSM terminology and concepts
Become familiar with the key terminology, roles and concepts used throughout the FitSM framework.
FitSM processes
Gain an overview of the FitSM process model and understand how the different service management processes work together.
Certification preparation
Review the key concepts covered during the course and prepare for the FitSM Foundation certification exam.
This course prepares participants for:
FitSM Foundation
Duration: 1 day
Price: 9 000 NOK
Language: English
Format: Classroom or virtual training
Hva er FitSM?
FitSM er et lettvekts rammeverk for IT Service Management (ITSM) som gir en praktisk og strukturert tilnærming til etablering, levering og kontinuerlig forbedring av IT-tjenester.
Trenger jeg forkunnskaper for å delta?
Nei, det er ingen formelle forkunnskapskrav.
Passer kurset dersom jeg er ny innen IT Service Management?
Ja, Foundation er inngangsnivået i FitSM-sertifiseringsløpet og passer både nybegynnere og personer som ønsker en strukturert innføring i ITSM.
Hvordan gjennomføres eksamen?
Eksamen består av flervalgsspørsmål og tester din forståelse av de grunnleggende prinsippene og begrepene i FitSM.
Hva kan jeg ta etter Foundation?
Etter Foundation kan du bygge videre med FitSM Advanced Service Planning and Delivery (SPD) eller FitSM Advanced Service Operation and Control (SOC).
