ITIL® AI Governance (versjon 5) e-learing

AI is changing every job. Knowing how to use it is only half the story. ITIL AI Governance (Version 5) gives you the practical skills to use and govern AI with confidence - helping you stand out, stay relevant and create real value in an AI-driven world.

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Audience

The course is suitable for:

  • IT and digital transformation leaders
  • Leaders responsible for AI initiatives
  • IT Service Management leaders
  • Governance, risk, and compliance professionals
  • Product, service, and operations managers
  • AI, data, and automation specialists
  • Architects and consultants
  • Anyone who wants to adopt AI in a safe, responsible, and structured way

Learning Objectives

After completing the course, you will be able to:

  • Understand the fundamental principles of AI and AI governance
  • Explain the relationship between governance, management, control, and the responsible use of AI
  • Describe different AI technologies and how they affect organizations, products, and services
  • Understand the ITIL AI Capability Model and how it supports responsible AI adoption
  • Identify benefits, risks, and ethical considerations related to the use of AI
  • Apply the ITIL AI Governance Improvement Model to assess and improve AI governance
  • Establish appropriate governance mechanisms and controls for AI initiatives
  • Understand how AI governance interacts with regulations, standards, and other frameworks
  • Contribute to the safe, transparent, and value-creating use of AI within your organization

Prerequisites

There are no formal prerequisites for this course. A basic understanding of IT, digital services or business processes may be useful, but is not required

There are no formal prerequisites for this course.

You do not need ITIL Foundation or previous experience with AI governance to participate. Basic knowledge of digital transformation, corporate governance, or artificial intelligence may be an advantage, but is not required.

Course Materials

The eLearning course includes:

  • Official ITIL® eBook
  • Exam voucher
  • Learning Resource Kit
  • Interactive eLearning
  • Auto-marked sample papers
  • Practical exercises and quizzes
  • Scenario-based case studies
  • Real-time progress tracking
  • Embedded glossary with key terminology

Course Content

 

AI and the Need for AI Governance
An introduction to artificial intelligence, why AI governance is important, and the challenges and opportunities AI creates for modern organizations.

What Is Governance?
An overview of key governance principles and how AI governance differs from traditional corporate and IT governance.

AI, AI Capabilities, and Responsible Use
You will learn about different types of AI, how AI is used in practice, and the capabilities organizations need to succeed with responsible AI adoption.

Risk, Ethics, and Control
This section focuses on risks, ethical dilemmas, and the governance mechanisms required to ensure the safe and responsible use of AI.

ITIL as a Framework for AI Governance
How ITIL principles can be used as a practical framework for governing AI initiatives.

ITIL AI Governance Improvement Model
An overview of the model used to assess the current situation, define needs, design improvements, and establish appropriate AI governance.

Implementation and Continual Improvement
How governance is established, maintained, and further developed through continual improvement and organizational learning.

AI in Practice
How AI can be used across different roles, industries, and business areas, and the organizational implications this creates.

AI Governance, Standards, and Regulations
How AI governance can be linked to existing frameworks, regulatory requirements, and international standards.

Certification Exam

The course prepares you for the ITIL® AI Governance (Version 5) exam.

Exam:

  • 40 multiple-choice questions
  • 90 minutes
  • Open book
  • Passing score: 70%

The exam is taken digitally via PeopleCert or in writing on the final day of the course for classroom-based courses