ITIL® Transformation (Version 5) e-læring

ITIL® Transformation (Version 5) provides practical guidance for embedding, sustaining and optimizing change across digital products and services. The course gives you the expertise to balance governance, execution and continual learning, build organizational resilience and deliver measurable value in AI-driven environments.

Through flexible, self-paced eLearning, you will learn how to apply the ITIL Transformation Model, how to approach transformation in complex environments, and how governance, measurement and AI readiness support successful change. The course prepares you for the ITIL® Transformation (Version 5) certification exam.

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Audience

This course is suitable for professionals at any career stage who lead or support organizational change, including:

  • Digital transformation managers
  • Change managers and service improvement managers
  • Practice owners
  • Digital product managers and experience managers
  • Solution designers and strategy analysts
  • Business and transformation consultants
  • IT directors and C-suite leaders

Learning Objectives

After completing the course, you will be able to:

  • Understand core transformation concepts and how change, value, the ITIL Product and Service Lifecycle and the ITIL Value System connect
  • Approach transformation in different contexts, including complex and chaotic environments
  • Apply the ITIL Transformation Model and its layers, stages and steps
  • Use initiation, governance and execution patterns to shape the scope and timing of transformation
  • Understand how governance supports transformation while allowing flexibility
  • Manage and implement transformation initiatives in different scenarios
  • Measure progress, evaluate outcomes and embed continual learning in the organization
  • Apply tools such as value stream mapping, Objectives and Key Results (OKRs) and the ITIL Maturity Model
  • Understand how the ITIL AI Capability Model and AI governance support transformation readiness

Prerequisites

Candidates must hold one of the following:

  • Any ITIL 4 certification
  • ITIL® Foundation (Version 5)
  • ITIL® Foundation Bridge (Version 5)

Training through an accredited training organization or official ITIL eLearning is also required. Proof of completion is required before exam results are released.

Course Materials

The eLearning course includes:

  • Official ITIL® eBook
  • Exam voucher
  • Learning Resource Kit, including Learner Workbook and Quick Reference Guide
  • Interactive eLearning (approx. 10–12 hours)
  • Auto-marked sample papers
  • Practical exercises and quizzes
  • Scenario-based case studies
  • Real-time progress tracking
  • Embedded glossary with key terminology

Course Content

 

Key ITIL Transformation Concepts

The core concepts of transformation in an ITIL context, and how change, value, the ITIL Product and Service Lifecycle and the ITIL Value System relate to one another.

Transformation in Complex Environments

How to approach transformation across different contexts, including complex and chaotic environments.

The ITIL Transformation Model

How to apply the ITIL Transformation Model, including its layers, stages and steps across governance, positioning, execution and learning.

Transformation Patterns and Approaches

How initiation, governance and execution patterns influence the scope, timing and execution of transformation.

Governance and Transformation Alignment

How governance supports transformation while still enabling flexibility and value delivery.

Execution and Delivery of Change

How to manage and implement transformation initiatives across different scenarios.

Measurement, Learning and Continual Improvement

How to measure progress, evaluate outcomes and build continual learning into the organization.

Tools, Methods and Techniques

How value stream mapping, Objectives and Key Results (OKRs) and the ITIL Maturity Model can support transformation.

AI and Transformation

How the ITIL AI Capability Model and AI governance support transformation readiness and adaptive execution.

Certification Exam

The course prepares you for the official ITIL® Transformation (Version 5) certification exam.

  • 40 multiple-choice questions
  • 90 minutes
  • Open book
  • 70% required to pass
  • Exam voucher included

The exam is taken digitally via PeopleCert