ITIL® Strategy (Version 5) e-læring

ITIL® Strategy (Version 5) provides practical guidance for developing, delivering and optimizing strategies that create lasting value. The course helps you align technology, investment and execution with business outcomes, so you can make decisions with clarity and confidence in complex, AI-driven environments.

Through flexible, self-paced eLearning, you will learn how to develop and implement strategy using the ITIL Strategy Management Model, how operating models support strategic intent, and how governance, risk management, sustainability and AI governance contribute to long-term success. The course prepares you for the ITIL® Strategy (Version 5) certification exam.

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Audience

This course is suitable for professionals at any career stage who contribute to strategic direction and decision-making, including:

  • Strategy managers
  • Digital transformation managers
  • Portfolio managers and digital product managers
  • Service managers and practice owners
  • Solution designers
  • Business and IT consultants
  • Enterprise and business architects
  • IT directors and C-suite leaders

Learning Objectives

After completing the course, you will be able to:

  • Understand the key ITIL principles, practices and terminology that support strategy development
  • Explain how strategy evolves in dynamic, complex and AI-enabled environments
  • Develop outcome-driven strategies by observing, orienting, deciding and planning
  • Translate strategy into actionable initiatives by planning, executing, synthesizing and reflecting
  • Understand how business and operating models support strategic intent and value creation
  • Make informed decisions in uncertain and rapidly changing conditions
  • Understand how strategic capabilities shape and deliver value-driven strategy
  • Explain how governance, risk management and sustainability support long-term strategic success
  • Apply AI governance to support responsible, value-driven strategy
  • Use the ITIL Strategy Management Model to keep strategy aligned with business goals

Prerequisites

Candidates must hold one of the following:

  • Any ITIL 4 certification
  • ITIL® Foundation (Version 5)
  • ITIL® Foundation Bridge (Version 5)

Training through an accredited training organization or official ITIL eLearning is also required. Proof of completion is required before exam results are released.

Course Materials

The eLearning course includes:

  • Official ITIL® eBook
  • Exam voucher
  • Learning Resource Kit, including Learner Workbook and Quick Reference Guide
  • Interactive eLearning (approx. 10–12 hours)
  • Auto-marked sample papers
  • Practical exercises and quizzes
  • Scenario-based case studies
  • Real-time progress tracking
  • Embedded glossary with key terminology

Course Content

 

Key ITIL Strategy Concepts

The core ITIL principles, practices and terminology that form the basis for effective strategy development and alignment.

Strategy in Digital and AI-Driven Environments

How strategy develops in dynamic, complex and AI-enabled contexts, and how to maintain clarity and direction.

Strategy Development

How to observe, orient, decide and plan in order to define effective, outcome-focused strategies.

Strategy Implementation

How to plan, execute, synthesize and reflect to turn strategy into concrete initiatives and sustained value.

Operating Models and Strategic Alignment

How business and operating models support strategic intent and enable value creation.

Strategic Decision-Making in Complex Environments

How to make informed, deliberate decisions in uncertain and fast-changing situations.

Strategic Capabilities and Leadership

How strategic capabilities shape and deliver a value-driven strategy.

Governance, Risk and Sustainability

How governance, risk management and sustainability contribute to long-term strategic success.

AI Governance in Strategy

How AI governance supports responsible, value-driven strategy development and execution.

Certification Exam

The course prepares you for the official ITIL® Strategy (Version 5) certification exam.

  • 40 multiple-choice questions
  • 90 minutes
  • Open book
  • 70% required to pass
  • Exam voucher included

The exam is taken digitally via PeopleCert