ITIL® Foundation (versjon 5) Bridge elearning

ITIL® Foundation Bridge (Version 5) is a fast and focused upgrade path for professionals who already hold an ITIL 4 certification. Instead of repeating content you already know, the course concentrates only on what is new and updated in ITIL Foundation (Version 5).

Through flexible, self-paced eLearning, you will learn the key enhancements in ITIL (Version 5), including updated terminology and core concepts, the evolution of digital product and service management in AI-enabled environments, and a strengthened approach to value creation. The course prepares you for the ITIL® Foundation Bridge (Version 5) exam, which leads to the ITIL® Foundation (Version 5) certification.

ORDER  E-LEARNING COURSE HERE

Audience

This course is designed for professionals who already hold an ITIL 4 certification and want to upgrade to ITIL (Version 5), including:

  • IT and business professionals
  • IT service managers and service owners
  • Product owners and digital product managers
  • Team leaders and process leads
  • Consultants and enterprise architects
  • Professionals involved in the development, delivery or improvement of digital products and services

Learning Objectives

After completing the course, you will be able to:

  • Identify the key changes and enhancements introduced since ITIL 4
  • Understand the updated terminology and core concepts in ITIL (Version 5)
  • Explain how ITIL has evolved to support digital and AI-enabled environments
  • Understand how increasing complexity affects products and services across their lifecycle
  • Describe the enhanced approach to value creation across the stakeholder ecosystem
  • Integrate the updates into your existing ITIL knowledge
  • Apply the updated guidance to improve collaboration, performance and measurable outcomes

Prerequisites

Candidates must hold an ITIL 4 certification. The following certifications do not qualify: ITIL 4 Specialist: Acquiring and Managing Cloud Services, and ITIL 4 Specialist: Sustainability in Digital and IT.

Proof of the prerequisite certification is required before exam results are released.

Course Materials

The eLearning course includes:

  • Official ITIL® eBook
  • Exam voucher
  • Learning Resource Kit
  • Interactive eLearning (approx. 5–6 hours)
  • Auto-marked sample papers
  • Practical exercises and quizzes
  • Scenario-based case studies
  • Real-time progress tracking
  • Embedded glossary with key terminology

 

Course Content

Module 1: Key concepts of digital product and service management

Module 2: Service relationships

Module 3: The ITIL Value System (ITIL VS)

Module 4: Governance

Module 5: ITIL Guiding Principles

Module 6: Value chain, lifecycle activities and ITIL management practices

Module 7: Value streams

Module 8: Continual improvement

Module 9: The Four Dimensions of Product and Service Management and AI

Module 10: ITIL and other frameworks integration

Certification Exam

 

The course prepares you for the official ITIL® Foundation Bridge (Version 5) exam.

  • 20 multiple-choice questions
  • 30 minutes
  • Closed book
  • 65% required to pass
  • Covers ITIL (Version 5) updates only
  • Exam voucher included