E-learning ITIL® 4 Practitioner: Supplier Management

ITIL® 4 Practitioner: Supplier Management teaches you to ensure that your organisation's suppliers and their performance are managed appropriately. The course shows how effective supplier management supports the seamless provision of quality products and services.

Through flexible, self-paced eLearning, you will learn how to manage supplier relationships and performance, how to secure value from third-party services, and how to integrate supplier management into your organisation's value streams. The course prepares you for the ITIL® 4 Practitioner: Supplier Management certification exam.

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Audience

This course is suitable for professionals who work with or want to strengthen the Supplier Management practice in their organisation, including:

  • Supplier and vendor managers
  • IT procurement managers
  • Contract managers
  • Service integration managers
  • IT service managers
  • Enterprise architects

Learning Objectives

After completing the course, you will be able to:

  • Understand the purpose and key concepts of Supplier Management and its importance in managing supplier relationships and securing value from third-party services
  • Use practice success factors (PSFs) and key metrics to evaluate supplier performance and alignment with business goals
  • Apply the key processes and activities of the practice and integrate them into your organisation's value streams to support seamless and effective supplier interactions
  • Position the practice effectively in your organisation and understand the roles and competencies needed for managing supplier relationships and performance
  • Explain how information and technology support the practice with tools and systems for supplier tracking, evaluation and collaboration
  • Collaborate effectively with partners and suppliers to cultivate productive partnerships that improve service delivery
  • Use the ITIL capability model to assess and develop the capabilities of the Supplier Management practice
  • Apply recommendations for practice success, supported by the ITIL guiding principles

Prerequisites

Candidates must hold one of the following:

  • Any ITIL v3 certification
  • ITIL® 4 Foundation
  • ITIL® 4 Managing Professional certificate

Training through an accredited training organization or official ITIL eLearning is also required. Proof of completion is required before exam results are released.

Course Materials

The eLearning course includes:

  • Official ITIL® eBook
  • Exam voucher
  • Learning Resource Kit, including Learner Workbook and Quick Reference Guide
  • Interactive eLearning (approx. 2–3 hours)
  • Auto-marked sample papers
  • Practical exercises and quizzes
  • Scenario-based case studies
  • Real-time progress tracking
  • Embedded glossary with key terminology

Course Content

 

Key Concepts

The purpose and key concepts of Supplier Management and its importance in managing supplier relationships and securing value from third-party services.

Practice Success Factors and Metrics

Practice success factors (PSFs) and key metrics used to evaluate supplier performance and alignment with business goals.

Processes and Value Streams

Key processes and activities of the practice, and how to integrate them into the organisation's value streams to support seamless and effective supplier interactions.

Roles and Competencies

Key roles in the practice, how to position it within the organisation, and the competencies needed for managing supplier relationships and performance.

Information and Technology

How information and technology enable the practice, with tools and systems for supplier tracking, evaluation and collaboration.

Partners and Suppliers

The role of partners and suppliers, and how to work with them to cultivate productive partnerships that improve service delivery.

The ITIL Capability Model

How the capability criteria support the development of the Supplier Management practice in line with best practice and organisational requirements.

Practice Success

Recommendations for succeeding with Supplier Management, and how they are supported by the ITIL guiding principles.

 

Certification Exam

The course prepares you for the official ITIL® 4 Practitioner: Supplier Management certification exam.

  • 20 multiple-choice questions
  • 30 minutes
  • Closed book
  • 65% required to pass
  • Available in English
  • Exam voucher included

The exam is taken digitally via PeopleCert