E-learning ITIL® 4 Practitioner: Service Configuration Management

ITIL® 4 Practitioner: Service Configuration Management teaches you to provide accurate and reliable information about the configuration of services and the configuration items that support them, when and where it is needed. The course covers how to keep configuration data trustworthy and useful for decision-making.

Through flexible, self-paced eLearning, you will learn how to maintain accurate information about configuration items and their relationships, how to control changes to configuration data, and how to integrate the practice into your organisation's value streams. The course prepares you for the ITIL® 4 Practitioner: Service Configuration Management certification exam.

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Audience

This course is suitable for professionals who work with or want to strengthen the Service Configuration Management practice in their organisation, including:

  • Configuration managers and CMDB administrators
  • IT change and IT operations specialists
  • IT operations managers
  • IT service managers
  • System administrators
  • IT asset managers

Learning Objectives

After completing the course, you will be able to:

  • Understand the purpose and key concepts of Service Configuration Management, including its role in maintaining accurate and reliable information about configuration items (CIs)
  • Use practice success factors (PSFs) and key metrics to evaluate the quality and management of configuration data
  • Apply the key processes and activities of the practice and integrate them into your organisation's value streams to support consistent and controlled changes to configuration items
  • Position the practice effectively in your organisation and understand the roles and competencies needed for managing configuration items and their relationships
  • Explain how information and technology support the practice with tools and systems for maintaining and accessing accurate configuration data
  • Collaborate effectively with partners and suppliers to ensure the accuracy and integrity of configuration data across the IT environment
  • Use the ITIL capability model to assess and develop the capabilities of the Service Configuration Management practice
  • Apply recommendations for practice success, supported by the ITIL guiding principles

Prerequisites

Candidates must hold one of the following:

  • Any ITIL v3 certification
  • ITIL® 4 Foundation
  • ITIL® 4 Managing Professional certificate

Training through an accredited training organization or official ITIL eLearning is also required. Proof of completion is required before exam results are released.

Course Materials

The eLearning course includes:

  • Official ITIL® eBook
  • Exam voucher
  • Learning Resource Kit, including Learner Workbook and Quick Reference Guide
  • Interactive eLearning (approx. 2–3 hours)
  • Auto-marked sample papers
  • Practical exercises and quizzes
  • Scenario-based case studies
  • Real-time progress tracking
  • Embedded glossary with key terminology

Course Content

 

Key Concepts

The purpose and key concepts of Service Configuration Management, including its role in maintaining accurate and reliable information about configuration items (CIs).

Practice Success Factors and Metrics

Practice success factors (PSFs) and key metrics used to evaluate the quality and management of configuration data.

Processes and Value Streams

Key processes and activities of the practice, and how to integrate them into the organisation's value streams to support consistent and controlled changes to configuration items.

Roles and Competencies

Key roles in the practice, how to position it within the organisation, and the competencies needed for managing configuration items and their relationships.

Information and Technology

How information and technology enable the practice, with tools and systems for maintaining and accessing accurate configuration data.

Partners and Suppliers

The role of partners and suppliers, and how to work with them to ensure the accuracy and integrity of configuration data across the IT environment.

The ITIL Capability Model

How the capability criteria support the development of the Service Configuration Management practice in line with best practice and organisational requirements.

Practice Success

Recommendations for succeeding with Service Configuration Management, and how they are supported by the ITIL guiding principles.

 

Certification Exam

The course prepares you for the official ITIL® 4 Practitioner: Service Configuration Management certification exam.

  • 20 multiple-choice questions
  • 30 minutes
  • Closed book
  • 65% required to pass
  • Available in English
  • Exam voucher included

The exam is taken digitally via PeopleCert