E-learning ITIL® 4 Practitioner: Release Management

ITIL® 4 Practitioner: Release Management teaches you best practices for making new and changed services and features available for use. The course shows how to plan and control releases in line with your organisation's policies and its agreements with service consumers.

Through flexible, self-paced eLearning, you will learn how to plan, schedule and control releases, how to measure release performance, and how to integrate release management into your organisation's value streams. The course prepares you for the ITIL® 4 Practitioner: Release Management certification exam.

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Audience

This course is suitable for professionals who work with or want to strengthen the Release Management practice in their organisation, including:

  • Release managers and release coordinators
  • IT development and change specialists
  • DevOps engineers
  • IT operations managers
  • IT service managers
  • Product owners

Learning Objectives

After completing the course, you will be able to:

  • Understand the purpose and key concepts of Release Management and its role in planning, scheduling and controlling releases so that they deliver the expected outcomes
  • Use practice success factors (PSFs) and key metrics to evaluate timely and successful releases
  • Apply the key processes and activities of the practice and integrate them into your organisation's value streams to support seamless and coordinated releases
  • Position the practice effectively in your organisation and understand the roles and competencies needed for managing and overseeing release activities
  • Explain how information and technology support the practice with tools and systems for planning, tracking and deploying releases
  • Collaborate effectively with partners and suppliers to support the successful delivery of releases
  • Use the ITIL capability model to assess and develop the capabilities of the Release Management practice
  • Apply recommendations for practice success, supported by the ITIL guiding principles

Prerequisites

Candidates must hold one of the following:

  • Any ITIL v3 certification
  • ITIL® 4 Foundation
  • ITIL® 4 Managing Professional certificate

Training through an accredited training organization or official ITIL eLearning is also required. Proof of completion is required before exam results are released.

Course Materials

The eLearning course includes:

  • Official ITIL® eBook
  • Exam voucher
  • Learning Resource Kit, including Learner Workbook and Quick Reference Guide
  • Interactive eLearning (approx. 2–3 hours)
  • Auto-marked sample papers
  • Practical exercises and quizzes
  • Scenario-based case studies
  • Real-time progress tracking
  • Embedded glossary with key terminology

Course Content

 

Key Concepts

The purpose and key concepts of Release Management and its role in planning, scheduling and controlling releases so that they deliver the expected outcomes.

Practice Success Factors and Metrics

Practice success factors (PSFs) and key metrics used to evaluate timely and successful releases.

Processes and Value Streams

Key processes and activities of the practice, and how to integrate them into the organisation's value streams to support seamless and coordinated releases.

Roles and Competencies

Key roles in the practice, how to position it within the organisation, and the competencies needed for managing and overseeing release activities.

Information and Technology

How information and technology enable the practice, with tools and systems for planning, tracking and deploying releases.

Partners and Suppliers

The role of partners and suppliers, and how to work with them to support the successful delivery of releases.

The ITIL Capability Model

How the capability criteria support the development of the Release Management practice in line with best practice and organisational requirements.

Practice Success

Recommendations for succeeding with Release Management, and how they are supported by the ITIL guiding principles.

 

Certification Exam

The course prepares you for the official ITIL® 4 Practitioner: Release Management certification exam.

  • 20 multiple-choice questions
  • 30 minutes
  • Closed book
  • 65% required to pass
  • Available in English
  • Exam voucher included

The exam is taken digitally via PeopleCert