E-learning ITIL® 4 Practitioner: IT Asset Management

ITIL® 4 Practitioner: IT Asset Management teaches you to plan and manage the full lifecycle of IT assets. You learn how to help your organisation maximise value, control costs and manage risks related to the purchase, use and disposal of assets.

Through flexible, self-paced eLearning, you will learn how to manage IT assets throughout their lifecycle, from purchase to disposal, how to maximise value while controlling costs and risks, and how to integrate the practice into your organisation's value streams. The course prepares you for the ITIL® 4 Practitioner: IT Asset Management certification exam.

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Audience

This course is suitable for professionals who work with or want to strengthen the IT Asset Management practice in their organisation, including:

  • IT asset managers and software asset managers
  • IT change and IT operations specialists
  • IT operations managers
  • IT service managers
  • System administrators
  • Procurement and finance staff working with IT assets

Learning Objectives

After completing the course, you will be able to:

  • Understand the purpose and key concepts of IT Asset Management and how lifecycle management of IT assets maximises value, controls costs and manages risk
  • Use practice success factors (PSFs) and key metrics to evaluate the practice's contribution to organisational goals and compliance
  • Apply the key processes and activities of the practice and integrate them into your organisation's value streams to support comprehensive tracking, management and optimisation of IT assets
  • Position the practice effectively in your organisation and understand the roles and competencies needed for managing IT assets throughout their lifecycle
  • Explain how information and technology support the practice with tools and systems for effective asset tracking, management and optimisation
  • Collaborate effectively with partners and suppliers to strengthen asset management with external expertise and resources
  • Use the ITIL capability model to assess and develop the capabilities of the IT Asset Management practice
  • Apply recommendations for practice success, supported by the ITIL guiding principles

Prerequisites

Candidates must hold one of the following:

  • Any ITIL v3 certification
  • ITIL® 4 Foundation
  • ITIL® 4 Managing Professional certificate

Training through an accredited training organization or official ITIL eLearning is also required. Proof of completion is required before exam results are released.

Course Materials

The eLearning course includes:

  • Official ITIL® eBook
  • Exam voucher
  • Learning Resource Kit, including Learner Workbook and Quick Reference Guide
  • Interactive eLearning (approx. 2–3 hours)
  • Auto-marked sample papers
  • Practical exercises and quizzes
  • Scenario-based case studies
  • Real-time progress tracking
  • Embedded glossary with key terminology

Course Content

 

Key Concepts

The purpose and key concepts of IT Asset Management and how lifecycle management of IT assets maximises value, controls costs and manages risk.

Practice Success Factors and Metrics

Practice success factors (PSFs) and key metrics used to evaluate the practice's contribution to organisational goals and compliance.

Processes and Value Streams

Key processes and activities of the practice, and how to integrate them into the organisation's value streams to support comprehensive tracking, management and optimisation of IT assets.

Roles and Competencies

Key roles in the practice, how to position it within the organisation, and the competencies needed for managing IT assets throughout their lifecycle.

Information and Technology

How information and technology enable the practice, with tools and systems for effective asset tracking, management and optimisation.

Partners and Suppliers

The role of partners and suppliers, and how to work with them to strengthen asset management with external expertise and resources.

The ITIL Capability Model

How the capability criteria support the development of the IT Asset Management practice in line with best practice and organisational requirements.

Practice Success

Recommendations for succeeding with IT Asset Management, and how they are supported by the ITIL guiding principles.

 

Certification Exam

The course prepares you for the official ITIL® 4 Practitioner: IT Asset Management certification exam.

  • 20 multiple-choice questions
  • 30 minutes
  • Closed book
  • 65% required to pass
  • Available in English
  • Exam voucher included

The exam is taken digitally via PeopleCert