ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
The ITIL® (4) Foundation is a 3-day classroom room based on the exam specifications specified by AXELOS for the ITIL® (4) Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL 4 service management framework and prepare for the ITIL® (4) Foundation exam. In addition, the “Pro” edition offers a rich learning experience that helps the participants understand ITIL 4 and relate ITIL to their own work environment.
At the end of this course, you will be able to:
The ITIL® (4) Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:
There are no prerequisites for this course, although basic knowledge of Service Management concepts is helpful.
Module 1: Course Introduction
Module 2: Service Management: Key Concepts
Module 3: The Guiding Principles
Module 4: The Four Dimensions of Service Management
Module 5: Service Value System
Module 6: Continual Improvement
Module 7: Overview of ITIL Practices
The exam is will take place at the end of the course on onsite classroom courses
For Virtual courses we will send out a voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera. More information about the exam rules will be send from PeopleCert.
The purpose of the exam is to assess if participants are able to demonstrate sufficient understanding of the ITIL 4 service management framework. The ITIL® 4 Foundation certificate is awarded on successful completion of the exam.