This module provides best practice guidance on how to make new and changed services and features available for use in line with the organisation’s policies and agreements between the organisation and its service consumers.
The ITIL 4 Practitioner: Release Management practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Release Management practice in their everyday work.
«The purpose of the release management practice is to make new and changed services and features available for use. »
Course objectivesThis course will help you to:
AudienceThis course is suitable for:
Prerequisite:For taking the exam, a candidate must have passed the ITIL 4 Foundation certification
Participants learn the purpose, scope and value of the Release Management practice and how it contributes to making new and changed services available to users.
The course explores how organisations plan, schedule and coordinate releases across service environments to ensure reliable delivery.
Participants learn about the roles and competencies involved in release management and how governance structures support effective release processes.
The training explains how tools and technologies support release planning, automation and coordination between development, operations and service teams.
Participants explore success factors, key metrics and the ITIL capability model to measure and improve the effectiveness of the Release Management practice.
You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera.
Get the step-by-Step Guidelines on how to take an Online Proctored Exam on your computer.
The trainer will also guide you through the procedures on how to book and prepare for the exam during the course.
Requirements:
For taking the exam, a candidate must have passed the ITIL 4 Foundation certification or ITIL® V3 Foundation examination.
Duration: 1 day
Price: 9 900 NOK
Language: English course material, Norwegian speaking instructor
Format: Classroom or virtual training
Hva lærer jeg på dette kurset?
Du lærer hvordan Release Management-praksisen brukes til å planlegge og koordinere utrulling av nye eller endrede IT-tjenester.
Hvem passer kurset for?
Kurset passer for IT-fagpersoner som jobber med drift, release management, DevOps eller tjenesteleveranser.
Hva er kravene for å delta?
Du må ha bestått ITIL® 4 Foundation eller ITIL® v3 Foundation før du kan ta sertifiseringseksamen.
Hvordan gjennomføres eksamen?
Eksamen gjennomføres online med digital eksamensvakt etter at du har mottatt en eksamensvoucher.
Hva skjer hvis jeg ikke består eksamen?
Retake-regler avhenger av sertifiseringsleverandøren, men det er normalt mulig å ta eksamen på nytt.
Får jeg ekstra tid på eksamen?
Ja, kandidater som ikke har engelsk som morsmål kan få ekstra tid i henhold til eksamensreglene.
