Certified Oracle Lead Manager is a practical and hands-on course designed to strengthen your skills in managing leads within the Oracle ecosystem. The course focuses on techniques and best practices for qualifying, nurturing and converting leads into sales opportunities, enabling you to maximise value from lead-based activities.
This training provides participants with insight into key lead management concepts, tools, and workflows as applied within Oracle’s platform and processes. Through real-world scenarios and practical exercises, you will learn how to align lead strategies with business objectives, manage lead data effectively, and create structured processes for optimised sales outcomes. The course is suitable for professionals who are involved in sales, marketing, customer relationship management, or revenue generation functions using Oracle technologies.
Course objectivesUpon completing this course, participants will be able to:
PrerequisitesParticipants should have a basic understanding of sales and marketing workflows. Previous experience with Oracle products, CRM systems or lead tools is beneficial, but not mandatory.
Target audienceThis course is designed for sales professionals, lead managers, marketing specialists, CRM administrators, revenue operations staff and anyone involved in managing leads within Oracle systems and business processes.
Section 1: Training course objectives and structure
The course begins with an overview of objectives, structure and expectations for the four-day programme. Participants are introduced to the certification pathway and overall learning approach.
Section 2: Overview of the Digital Operational Resilience Act (DORA)
This section provides a structured overview of DORA, including its regulatory context, objectives and scope within the European financial sector.
Section 3: Fundamental concepts of ICT risk management and digital operational resilience
Participants explore core ICT risk management principles and the foundations of digital operational resilience under DORA.
Section 4: Preparing and planning for DORA project implementation
Focus is placed on how organisations can initiate and structure a DORA implementation project, including planning considerations and key milestones.
Section 5: Governance and organization
This extended session addresses governance structures, accountability, management body responsibilities and organisational alignment required under DORA. The day concludes with exercises and QCM to consolidate understanding.
Section 6: ICT risk management
Participants examine the ICT risk management framework required by DORA, including risk identification, assessment, mitigation and documentation requirements.
Section 7: ICT-related incident management and reporting
This section provides an in-depth review of incident management processes, reporting obligations, classification criteria and supervisory expectations. Practical exercises and QCM support applied learning.
Section 8: Digital operational resilience testing
Participants explore testing requirements under DORA, including testing strategies and advanced testing frameworks.
Section 9: Managing ICT third-party risks
This section covers outsourcing risk, contractual requirements and oversight of ICT third-party providers.
Section 10: The Oversight Framework and the Lead Overseer
Participants gain insight into the European oversight framework, including the role of the Lead Overseer and supervisory coordination mechanisms.
Section 11: Information and intelligence sharing
Focus is placed on structured information sharing mechanisms and cooperation models under DORA. The day concludes with exercises and QCM.
Section 12: Training and awareness
Participants examine awareness and training requirements necessary to embed digital operational resilience within the organisation.
Section 13: Competent authorities
This section explains the role of competent authorities and supervisory expectations under DORA.
Section 14: Monitoring, measurement, analysis and evaluation
Participants learn how to monitor and evaluate the effectiveness of digital operational resilience measures.
Section 15: Internal audit and management review
The course covers internal audit practices and management review mechanisms required for ongoing compliance.
Section 16: Continual improvement
Focus is placed on maintaining and improving digital operational resilience through structured improvement cycles.
Section 17: Closing of the training course
The programme concludes with final QCM, review of key learning points and formal course closure.
Final closure and wrap-up
After successfully completing the exam, you can apply for one of the credentials shown in the table below. You will receive a certificate once you fulfill all the requirements of the selected credential.
Exam
The exam is will take place at the end of the course on onsite classroom courses
For Virtual courses we will send out a voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera. More information about the exam rules will be send fromPECB.
Test details:
As the exam is an Multiple Choice, candidates are authorized to use:
This is an open-book exam. The candidate is allowed to use the following reference materials:
Examination rules and policies
Results will be communicated by email in a period of 6 to 8 weeks, after taking the exam. The results will not include the exact grade of the candidate, only a mention of pass or fail.
Candidates who successfully complete the examination will be able to apply for a certified scheme which is explained in the course description.
In the case of a failure, the results will be accompanied with the list of domains in which the candidate had failed to provide guidance for exams’ retake preparation.
Candidates, who disagree with the exam results, may file a complaint by writing to examination@pecb.com or through PECB ticketing system.
There is no limit on the number of times a candidate may retake an exam. However, there are some limitations in terms of allowed time-frame in between exam retakes, such as:
After the fourth attempt, a waiting period of 12 months from the last session date is required, in order for candidate to sit again for the same exam. Regular fee applies.
For the candidates that fail the exam in the 2nd retake, PECB recommends to attend an official training in order to be better prepared for the exam.
To arrange exam retakes (date, time, place, costs), the candidate needs to contact Glasspaper.
Duration: 5 Days
Price: 27 900
Language: English
Format: Open course and corporate training
Hva lærer jeg på dette kurset?
Du lærer hvordan du kvalifiserer, prioriterer og følger opp leads ved hjelp av Oracle-verktøy og beste praksis for lead management.
Hva kreves for å delta?
Det kreves ingen formelle forkunnskaper, men grunnleggende forståelse av salg, CRM og markedsføring er en fordel.
Er dette kurset relevant for ledere?
Ja, kurset er relevant for salgsledere, markedsføringsansvarlige, CRM-administratorer og andre som jobber med lead- og salgsprosesser.
Hvordan er undervisningen lagt opp?
Kurset kombinerer teori, eksempler og praktiske øvelser for å gi deltakerne hands-on erfaring med lead management-prosesser.
Kan jeg ta dette kurset som e-læring eller selvstudium?
Nei, det er ikke mulig å ta dette kurset som e-læring, men mulig med selvstudie. Send en mail til prosjekt@glassper.no for mer informasjon og bestilling.
Hvilken sertifisering får jeg?
Etter godkjent eksamen oppnår du PECB Certified DORA Provisional Manager sertifiseringen. For å få full sertifisering kan det også stilles krav til dokumentert arbeidserfaring innen ICT risk management. Sjekk tabellen under sertifisering for mer informasjon.
