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Basics of IT Service Management based on ITIL, the most famous guide for service management. The purpose of this certification program is to familiarize the candidates with different aspects of IT services management and the way they can work together to create user satisfaction and increase profits in the company.

Glasspaper Learning er utrolig stolt over at vi for 13. år på rad skal levere opplæringen i Microsoft University (MSU). MSU er et utdanningsprogram for nyutdannede i regi av Microsoft og Microsofts kunder og partnerbedrifter. MSU ble etablert i 2007 som et svar på stor etterspørsel av Microsoftkompetanse i det norske markedet. Dette programmet er en skikkelig rakettstart på karrieren, og for fjerde år på rad ligger MSU på topp over mest populære traineeprogrammer blant IT-studenter.

ITIL® Product (Version 5) teaches you how to manage digital products as integrated value streams, connecting product capabilities, services and business outcomes throughout the entire lifecycle. The course gives you practical guidance for working effectively in complex, AI-driven environments.

ITIL® Foundation Bridge (Version 5) is a fast and focused upgrade path for professionals who already hold an ITIL 4 certification. Instead of repeating content you already know, the course concentrates only on what is new and updated in ITIL Foundation (Version 5).

Practical and advanced topics in project management based on PRINCE2 methodology, the most famous, generic project management method. The main purpose of this certification program is to prepare the candidates for taking on more serious roles in project management, from designing and implementing the system to successful leadership. The topic is presented as a discussion over scenarios and questions commonly seen in projects.

Apotek 1, Norges største apotekkjede med mer enn 4.000 ansatte og også landets største farmasøytiske arbeidsgiver, har ambisiøse mål for å løfte deres analysekapasitet kraftig. Glasspaper er valgt som leverandør i oppbemanningen av Analytics enheten ved å rekruttere inn en datavarehus ansvarlig (arkitekt) og to ETL-utviklere (data engineers). Vi har intervjuet Geir Kjøsen i Apotek 1 som har gitt oppdraget til Glasspaper for å fortelle litt om nå situasjonen og reisen fremover.

Data er en av virksomhetens viktigste ressurser. Men verdien oppstår først når ansatte har kompetansen til å hente ut innsikt, forstå sammenhenger og bruke data aktivt i beslutninger. Med Microsoft Power BI kan organisasjoner visualisere, analysere og dele data på en måte som gjør innsikt tilgjengelig for flere. Glasspaper tilbyr både åpne kurs og bedriftsinterne opplæringsløp som hjelper virksomheter med å bygge varig Power BI-kompetanse.

A combined module that covers the key concepts of 5 ITIL Practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Information Security Management.

A combined module that covers the key concepts of 5 ITIL Practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Information Security Management.

What is the difference between the Scrum master role and the Product Owner role? What is a Scrum master and how does this role relate to the Development team? Which certain responsibilities does the Scrum master and the Product Owner have?

Basics of IT Service Management based on ITIL, the most famous guide for service management. The purpose of this certification program is to familiarize the candidates with different aspects of IT services management and the way they can work together to create user satisfaction and increase profits in the company.

Basics of IT Service Management based on ITIL, the most famous guide for service management. The purpose of this certification program is to familiarize the candidates with different aspects of IT services management and the way they can work together to create user satisfaction and increase profits in the company.

ITIL® Transformation (Version 5) provides practical guidance for embedding, sustaining and optimizing change across digital products and services. The course gives you the expertise to balance governance, execution and continual learning, build organizational resilience and deliver measurable value in AI-driven environments.

ITIL® Experience (Version 5) gives you the expertise to build human-centred and AI-aware design into digital products and services. The course shows how trust, perception and value can be aligned across the entire lifecycle, so that the experience people have with your products and services supports lasting value.