IT Service Management (ITSM) is about structuring, delivering, and continuously improving IT services that support the needs of the business. ITSM focuses on ensuring that IT services are stable, efficient, and aligned with the organization’s goals. It encompasses processes and practices for everything from service design and delivery to support and further development.
ITIL (Information Technology Infrastructure Library) is a widely used framework within IT Service Management, providing a structured approach to managing IT services across the organization.
Below you will find introductory courses and certification courses in IT Service Management.
