SIAM is a management methodology that can be applied in an environment where services are delivered using a number of service providers. Adopting a different level of focus to traditional supplier management with one customer and multiple suppliers, with each supplier subject to individual management, SIAM concentrates on governance, coordination and integration of the service providers, to ensure maximum benefit is achieved by the customer organization.
SIAM is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as the service provider ecosystem in organizations has changed, from a single outsourced supplier model, to multiple outsourced suppliers. SIAM has evolved from the challenges associated with these more complex operating models.
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Course objectivesBy the end of this course, participants will be able to:
Target audienceThis certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or that want to implement this methodology in an organization, in particular those professionals who are already working with IT Service Management processes.
Prerequisites
The course begins with an introduction to the training and an overview of the structure of the SIAM Foundation course. Participants are introduced to the purpose of the course and how the SIAM framework supports organisations that operate with multiple service providers.
The first day then focuses on the fundamentals of Service Integration and Management. Participants explore the SIAM ecosystem and gain an understanding of how service providers interact within a multi-supplier environment.
The training also covers roles and responsibilities within SIAM, explaining how organisations define accountability and coordination between service providers.
Modules covered:
The second day begins with a review of the topics covered during the first day before moving into the practical implementation of SIAM.
Participants learn about the SIAM implementation roadmap and how organisations transition from traditional service management models to a SIAM operating model.
The course also explores key SIAM practices and the processes that support effective service integration and coordination across multiple providers.
Modules covered:
The final day begins with a review of the second day before focusing on the challenges and risks associated with implementing SIAM in organisations.
Participants explore how SIAM interacts with other frameworks and service management practices, helping organisations build a coherent service management ecosystem.
The course concludes with a full course review and time for self-study before the certification exam.
Modules covered:
The exam is will take place at the end of the course on onsite classroom courses
For Virtual courses we will send out a voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera. More information about the exam rules will be send from PeopleCert.
Exam details:
Duration: 3 days
Price: 18 000 NOK
Language: English course material, Norwegian speaking instructor
Format: Classroom or virtual training
Hva lærer jeg på dette kurset?
Du lærer hvordan SIAM-rammeverket brukes til å styre og koordinere flere tjenesteleverandører i en organisasjon.
Hvem passer kurset for?
Kurset passer for IT-fagpersoner som jobber med tjenestestyring, leverandørstyring eller styring av komplekse IT-miljøer.
Trenger jeg forkunnskaper?
Nei, det er ingen formelle forkunnskaper for dette kurset.
Hvordan gjennomføres eksamen?
Eksamen gjennomføres online med digital eksamensvakt etter at du har mottatt en eksamensvoucher.
Hva skjer hvis jeg ikke består eksamen?
Du kan normalt ta eksamen på nytt i henhold til sertifiseringsleverandørens regler.
