ITIL Specialist - Create, Deliver & Support

The Create, Deliver & Support Specialist certification is the ‘core’ service management program, and relevant to everyone working in a service management profile. Whether you are interested in going for the ITIL Managing Professional Designation or not, this certification is a must have for anyone working in ITSM.

Beskrivelse:

Moving beyond IT delivery and IT Support activities, this module expands the scope and also introduced the ‘creation’ of IT services into the mix. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

This course will also cover service performance and will give practitioners an understanding of service quality and improvement methods. It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market. 

Målgruppe:

IT Service Management professionals, specifically those responsible for end-end IT operations management

ITIL Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material.

Forkunnskaper:

ITIL 4 Foundation is as a prerequisite.

Agenda:

The course will be ready beginning of 2020

  • More information will follow 

Other relevant courses

28. November
2 days
Classroom
9. December
3 days
Classroom
20. January
3 days
Classroom