Scientifically Proven Operational Coaching® to Norway and Scandinavia

Glasspaper Brings Scientifically Proven Operational Coaching® to Norway and Scandinavia, Revolutionising Management and Unleashing Workforce Potential.

OSLO, Norway – In a significant move set to transform how Norwegian and Scandinavian businesses manage their teams, Glasspaper, a leader in management and technical skills training, today announced a new partnership to bring the globally accredited STAR® Manager and its groundbreaking Operational Coaching® methodology to the region.

Amidst a rapidly changing employment landscape, Norwegian managers face mounting pressures to navigate multi-generational workforce dynamics, combat declining employee engagement and retention, and boost productivity. Outdated command-and-control management styles are falling short, contributing to increased stress among managers and failing to empower teams. This new partnership directly addresses these challenges with a proven, modern solution.

Operational Coaching® isn't just another training course—it’s a fundamental mindset shift. Developed and refined over 15 years, it teaches managers how to move from a directive approach to an enquiry-led style, incorporating coaching behaviours into their daily interactions. This empowers managers to ask powerful questions, actively listen, and unlock the full, untapped potential of their teams.

The effectiveness of this methodology isn’t just anecdotal. A rigorous randomised controlled trial, commissioned by the UK Government and conducted by the London School of Economics (LSE), provided compelling evidence of its impact. The extensive study found that managers who adopted an Operational Coaching® style of management:

  • Increased the amount of time they spent coaching their teams in the flow of work by a statistically significant 70%
  • Delivered measurable improvements in staff retention, engagement, and productivity across 62 organisations in 14 sectors
  • Showed a remarkable 74x return on investment (ROI)

Dominic Ashley-Timms, CEO of performance improvement consultancy Notion who developed this advance in management practice, explains the importance of the research. “By enabling managers to adopt an Operational Coaching® style, organisations can differentiate themselves in a competitive market by fostering a culture of trust and collaboration. This proven approach provides a clear path to improving employee satisfaction, reducing turnover, and enhancing overall business performance."

"We are incredibly proud to be the first to bring this scientifically-backed management advance to the Norwegian and Scandinavian markets," said Trude Dahl Helland, Business Manager for Glasspaper. "Operational Coaching® directly tackles the urgent need for a more agile, human-centric leadership approach. It will equip our managers with the essential communication and engagement skills they need to lead and engage the full potential of their teams as they navigate a rapidly evolving future to boost productivity and foster an engaged, resilient and resourceful workforce."

Read more about STAR® Manager

About Glasspaper Learning

Glasspaper Learning is Norway's leading service provider of courses and competence training. The company has received countless awards both nationally and internationally. Microsoft has awarded us the best training centre in Norway for 8 years in a row. We offer the broadest range of courses on the market, all across the country.

Glasspaper Learning is considered to be one of the most innovative training centres in Europe, and we continue to attract an increasing number of global customers. Part of the reason is that a large proportion of our courses are held in English with the best instructors in Europe.

We have more than 10,000 participants per year which includes certifying more than 4,000 IT professionals. The most demanding environments in Norway continue to choose Glasspaper Learning as their primary service provider.

About Notion

Notion is a globally renowned performance improvement consultancy founded in 2000. Its innovative STAR® model – used by FTSE and Fortune 500 companies – is an established and now proven management behavioural model designed to tackle the global engagement crisis and revolutionise the purpose of management and coaching.

Its co-founders, Dominic Ashley-Timms and Laura Ashley-Timms, developed a groundbreaking methodology built around STAR® to help leaders integrate Operational Coaching® skills into their day-to-day management style, leading to higher levels of staff engagement, productivity, performance and retention.

For more information, please visit: https://starmanager.global or email/call: hello@STARmanager.global / +44 (0)1926 889 885.

About APMG

APMG International is a global accreditation body specialising in professional certifications to help individuals and businesses deliver best practice solutions. Our portfolio includes a host of industry-recognised certifications. During the past 30 years, APMG International has worked with over 550 Accredited Training Organisations (ATOs) and Scheme Owners across the globe. Over 3 million candidates from 130 countries have taken an APMG-accredited certification in 22

languages. Our examinations are rigorous, challenging and consistent so that candidates can be proud of their achievement. www.apmg-international.com