This course is designed to help IT professionals develop strong troubleshooting skills for Omnissa Workspace ONE UEM environments. Participants learn how to systematically identify, analyze, and resolve common infrastructure, device, application, and integration issues using built-in tools and proven methodologies.
Delivered by an Omnissa Certified Instructor, the course focuses on real-world scenarios and practical problem-solving to ensure stable and effective resolutions.
Key takeawaysAfter completing this course, participants will be able to troubleshoot Workspace ONE UEM environments using a structured and efficient approach.
PrerequisitesRecommended:
Target audience
The course begins with an introduction to troubleshooting principles, Workspace ONE architecture, and core platform components. Participants learn how to approach issues methodically and understand platform topology and dependencies.
This section focuses on troubleshooting within the Workspace ONE UEM console, including group management, system settings, roles, analytics events, and log collection and analysis.
Participants learn how to troubleshoot integrations with enterprise services, including directory services, AirWatch Cloud Connector, certificate authorities, Omnissa Access, and Workspace ONE Intelligent Hub.
This section covers endpoint troubleshooting techniques, device communication issues, and the use of tools such as Workspace ONE Assist to resolve common device-related problems.
Participants learn how to troubleshoot public, internal, and purchased applications, review configurations, and use available tools and resources to resolve application delivery issues.
This section focuses on troubleshooting Unified Access Gateway and edge services, including Content Gateway, Workspace ONE Tunnel, and Secure Email Gateway components.
The course concludes with troubleshooting email-related issues, including email architecture, profile configuration, Secure Email Gateway, and PowerShell-based diagnostics.
This course supports certification preparation by strengthening troubleshooting expertise within Workspace ONE UEM environments.
It complements other Workspace ONE courses focused on deployment and administration and aligns with Omnissa training paths.
Is this course suitable for beginners?
No. This course is designed for intermediate to advanced professionals who already work with Workspace ONE UEM environments.
Is the course hands-on?
Yes. The course includes practical troubleshooting exercises based on real-world scenarios.
How long does the course last?
The course is delivered over three days as instructor-led training or as self-paced on-demand learning.
Does the course cover Unified Access Gateway troubleshooting?
Yes. Troubleshooting of Unified Access Gateway and related edge services is included.
