This combined practice module covers the key concepts of five ITIL practices, namely, Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Information Security Management.
The ITIL 4 Specialist: Collaborate, Assure and Improve combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximizing value from these practices.
Course objectivesThis course will help you to:
Target audienceThis course is suitable for:
Prerequisite:For taking the exam, a candidate must have passed the ITIL 4 Foundation certification.
Participants learn the purpose and key concepts of the five practices included in this module and how they support collaboration, service quality and continual improvement.
The course explores the processes and activities within Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Information Security Management.
Participants learn about the roles and competencies needed to manage these practices effectively and how they should be integrated into organisational structures.
The training explains how information and technology support these practices and how partners and suppliers contribute to successful service delivery.
Participants explore practice success factors, metrics and the ITIL capability model to measure and improve the effectiveness of these practices.
You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera.
Get the step-by-Step Guidelines on how to take an Online Proctored Exam on your computer.
The trainer will also guide you through the procedures on how to book and prepare for the exam during the course.
Requirements:
For taking the exam, a candidate must have passed the ITIL 4 Foundation certification or ITIL® V3 Foundation examination.
Duration: 3 days
Price: 21 000 NOK
Language: English course material, Norwegian speaking instructor
Format: Classroom or virtual training
Hva lærer jeg på dette kurset?
Du lærer hvordan sentrale ITIL-praksiser kan brukes til å styrke samarbeid, sikre kvalitet i tjenesteleveranser og drive kontinuerlig forbedring i IT-organisasjoner.
Hvem passer kurset for?
Kurset passer for IT-fagpersoner som jobber med tjenestestyring, leverandørstyring, forbedringsarbeid eller styring av IT-tjenester.
Hva er kravene for å delta?
Du må ha bestått ITIL® 4 Foundation for å kunne ta sertifiseringseksamen.
Hvordan gjennomføres eksamen?
Eksamen gjennomføres online med digital eksamensvakt etter at du har mottatt en eksamensvoucher.
Hva skjer hvis jeg ikke består eksamen?
Retake-regler avhenger av sertifiseringsleverandøren, men det er normalt mulig å ta eksamen på nytt.
Får jeg ekstra tid på eksamen?
Ja, kandidater som ikke har engelsk som morsmål kan få ekstra tid i henhold til eksamensreglene.
Kan jeg ta dette kurset som e-læring eller selvstudium?
Ja, dette kurset tilbys også som e-læring. Påmelding kan registreres på høyre side.
