The purpose of this practice is to align the organisation’s services with changing business needs through the ongoing improvement of products, services, practices or any element involved in the management of products and services.
The ITIL 4 Practitioner: Continual Improvement practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Continual Improvement practice in their everyday work.
«The purpose of the continual improvement practice is to align the organization’s practices and services with changing business needs through the ongoing improvement of products, services, practices, or any element involved in the management of products and services. »
Course objectivesThis course will help you to:
AudienceThis course is suitable for:
Prerequisite:For taking the exam, a candidate must have passed the ITIL 4 Foundation certification or ITIL® V3 Foundation examination.
Participants learn the purpose and scope of the Continual Improvement practice and how it supports alignment between services and changing business needs.
The course explores how organisations structure improvement initiatives and apply improvement models to drive better service performance.
Participants learn about the roles involved in improvement initiatives and how improvement practices integrate across service value streams.
The training explains how measurement tools, analytics and feedback mechanisms support continual improvement.
Participants explore success factors, metrics and the ITIL maturity model to assess and improve the effectiveness of the Continual Improvement practice.
You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera.
Get the step-by-Step Guidelines on how to take an Online Proctored Exam on your computer.
The trainer will also guide you through the procedures on how to book and prepare for the exam during the course.
Requirements:
For taking the exam, a candidate must have passed the ITIL 4 Foundation certification or ITIL® V3 Foundation examination.
Duration: 1 day
Price: 9 900 NOK
Language: English course material, Norwegian speaking instructor
Format: Classroom or virtual training
Hva lærer jeg på dette kurset?
Du lærer hvordan Continual Improvement-praksisen brukes til å forbedre tjenester, prosesser og produkter kontinuerlig.
Hvem passer kurset for?
Kurset passer for IT-fagpersoner som jobber med forbedringsarbeid, tjenestestyring eller kvalitet i IT-tjenester.
Hva er kravene for å delta?
Du må ha bestått ITIL® 4 Foundation eller ITIL® v3 Foundation før du kan ta sertifiseringseksamen.
Hvordan gjennomføres eksamen?
Eksamen gjennomføres online med digital eksamensvakt etter at du har mottatt en eksamensvoucher.
Hva skjer hvis jeg ikke består eksamen?
Retake-regler avhenger av sertifiseringsleverandøren, men det er normalt mulig å ta eksamen på nytt.
Får jeg ekstra tid på eksamen?
Ja, kandidater som ikke har engelsk som morsmål kan få ekstra tid i henhold til eksamensreglene.
